Hi there,
To uninstall do I use Win 10 Uninstall, CCleaner Uninstall or does EMC have it’s own? I have looked through the options and do not see an Uninstall Wizard in EMC.
Thanking you in advance!
To uninstall do I use Win 10 Uninstall ?
Yes use the regular Windows uninstall. Close eM Client before uninstalling.
Hi “cyberzork”!
Thank you for the detail as always!
Okay today I did the uninstall and I downloaded the latest version (9.2.1222) Seems to be okay so far however I do not at present have an attachment to open in my email. Will review once I have received and advise accordingly. Keeping fingers crossed that this process has eliminated the problem.
In reference to “Skybat”'s note can I make a “Ticket” to Support using the free version?
Have a great day and I will advise once able to test out opening of attachment.
No to lodge a support ticket, you need to have a paid Pro account and also still be within your support period. You initially get 1yr vip support when you purchase the program.
If you do have a Pro paid account and have run out of support time, you can extend that via this link.
Hi there,
Finally received an MP4 attachment to enable a test. Went through the uninstall process as suggested and it made no difference. MP4 attachement was 4.9MB and it took 3 minutes and 20 sec to open.
This was a blink of the eye before 9.2 update. Any other suggestions would be welcomed as this is not suitable.
Thanking you in advance!
If disabling your anti-virus, VPN, proxy or firewall, as well as restarting your router does not help, then it may be a slow connection to the server elsewhere, or just a slow server.
There is something you can try though. It won’t speed up the connection or server, but it will cache attachments when they arrive so when you later click on them, they should open immediately.
Go to Menu > Accounts and click on the IMAP or Exchange tab for the account. Scroll down to Sync Options, tick both of them, and click on Save & Close.
Hi there Gary…nice to hear from you!
Will give that a try and advise of outcome.
Thanks again!
I have the same issue on mac os, downloading 15 mb attachment took forever. When I opened Spak or another client, no such problem, so this is not a connection issue.
Yes I agree. When I open the same mail on my Ipad in Mail the attachemnt downloads is seconds not minutes.So connection issue is not a factor on my tablet using same router.
Hopefully this can get passed on up to those that can provide some further assistance.
Well not sure what happened here but this problem has just disappeared? 9.4MB download now just a matter of seconds like it was before upgrade? I did nothing more on my end than indicated but the slow download situation is no longer an issue!
Not sure who to thank but THANKS!!!
Same issue here, Windows 8.1 eM Pro v9.2.2038
Been noticing for a while it takes a long time to download attachments, never bothered to look into it properly
Yes this problem still exists. It took 4 min to download 5.9 MB mp4 video today with EMC. Took 20 sec on my Ipad?
This worked for me:
Go to Menu > Accounts and click on the Diagnostics tab for the GMAIL account.
In the Advanced Options parameters box, paste in this text:
–imap-sync-messages-raw Click on Save & Close.
This is not my solution but one I found on the Internet. I did it and a 1.5 MB file that took 2 minutes to download took less than 1 second after I did the above. Good luck.
Edit: I saw after posting that it’s showing a long dash at the beginning of the command. That’s not what I posted. I posted it with TWO DASHES (i.e. - -) at the beginning of the command but with no space between the dashes. I only added space here to illustrate what I mean.
You can find my original post here: Very Slow Download of Video Attachments - #7 by Gary with instructions, screenshots and the correct command.
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Yes downloads at 750kbps instead of 25mbps i am getting a new email
client or provider.
I can see others are having the same issue. 1.8mb file downloads in a minute from my gmail server. Using the web gmail access it downloads almost instantly. Please sort this out !
Have to agree here! Since I started this post in Nov/22 there has been no improvement. This is not the case when using Ipad Mail, Outlook or Thunderbird? Seems to be isolated to EMC. Sure would be nice to see this go away.
That parameter string that @Gary posted in his original link seemed to work fine for me for large attachments “when i tested it” on my Yahoo, Gmail and Outlook IMAP accounts with the latest V9.2 for Pc & Mac. eg: I downloaded a 17+MB .mp4 video attachment (not locally cached) within a few seconds in eM Client on my 50mbps nbn connection. The video opened and ran all ok.
Note:- Be aware though using the raw string parameter “bypasses the normal reliable chunk style download verification method” eM Client uses by default. So yes it downloads quick, but you could possibly get a downloaded file that might not always be 100% reliable.
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I’ve been having this same issue ever since I installed eM Client on my iMac. No other email client takes so long to open attachments, by a factor of many. I have other issues, like re-verifying one of my Gmail accounts every 15 minutes or so…but I’ll create another thread for that! Or probably just go with another product for now.
eM Client people, you have potentially a really good product here! Email, calendar, Contacts, all in one…I love the potential, but too frustrating at the moment. I will come back and check at some stage.
cheers
I just posted on one of the other threads about the solutions available for this problem: