Do you have both V7 & V8 installed on the same device?
What OS system do you have?
Have you looked for errors? - main menu “operations”.
Have you tried uninstalling and re-installing the app?
Complaining and condemning a product without giving details of the problems you encounter is counterproductive and will almost certainly get ignored by developers as chaff.
Bye-bye! TrustPilot is nothing but a centre for irrational trolls paid by some companies to undermine competitors. Take everything on that site with a large pinch of salt.
A far better source of recommendation is through those who actually test and review software products like Techradar et al. - and ALL have been positive.
Checkout “eM client reviews” on Google and maybe you’ll learn something.
eMC is a great product, but version 8 is simply a back costume, with its user interface, which is really bad. Dot.
The icons and controls are too large and there is a lot of “deaf” space everywhere that is unused to the detriment of the amount of information displayed. For example, a calendar can display less information in v8 and the event calendar becomes unreadable.
That is a simple fact. Therefore, I unequivocally and without a doubt criticize the USER INTERFACE and I do not question the whole product. I am of the opinion that a product that is proven and functional should not be improved at all costs. It needs to be improved functionally. Many programs today are visually enhanced just to get people something new. But the essence is that: The circle can no longer be hacked, because its shape is already perfect, and whatever scaffolding of anything that is based on the principle of a circle and therefore a wheel is at the expense of its functionality only.
@Mladek I find a lot of what you are saying very difficult to understand. It comes across as very black and white.
This thread is already aflame with strong opinion, but I feel I must say that there are both functionality and user interface problems.
So it’s far from a black and white “v8 is absolute s&%t!” verdict as in the title of this thread. But I find it just as difficult to tolerate those who say “it’s working for me, so there can be no problem and I will hear nothing said against it” as those who just pile on the criticism. It has a great design approach that is far better than alternatives.
Yet for me v8 breaks just a little too much. I have seen no way to solve the problems (also reported by several others here) nor any sign that it will be fixed by developers or even that they are aware of the issues (ie, might have been raised on a PRO users ticket and might be in the pipeline to be addressed or might have been dismissed as too rare to be addressed with any priority): I’m not prepared to pay to upgrade to PRO on the off-chance they might be able/motivated to fix it so I’ve downgraded to v7. That makes v8 not viable for me - it does not make it “absolute s&%t!”, nor does it make it the best application in the history of computing. I must say though that I would be peeved if I’d paid and was expected to use releases beset with so many unresolved problems.
Until yesterday automatic backup did not work, but this was suddenly corrected this morning.
In Mailbird there is a button that shows the spell checker languages that can be selected. It would be nice if eM Client also had this button.
I think that version 8 woks fine. Besides the backup problem, everything works as expected. I like this program.
I want to buy the program but I have several personal PCs, on how many can I use them, because with incredimal I had them on each personal PC, on how many can I use them?
Hello Juancihdez,
Thank you for considering eM Client PRO.
Each eM Client installation needs its own license and that’s why we offer significant volume discounts as you can see at https://www.emclient.com/pricing
Russel
Hello
It’s a shame, other mail clients like Mailbird offer up to 3 computers per license, I had to migrate to this client, they have a good product but a very bad way of marketing it, it is something that they should analyze in the future because many like me will not take their account into account. offer. Regards
viernes 18 septiembre 2020 :: 1841hrs (UTC +01:00)
Qué tal Juan…
I also considered Mailbird and agree they have a strange attitude.
I have no regrets choosing EMC, it works well for me, I believe
a far superior product.
On price I would say that you can’t get a Rolls Royce for Mini money.
¡Saludos desde la soleada España!
Russ
Didn’t see these reviews - made the mistake of just signing up for PRO - it is crap!
If you post a comment like the OP, with no explanation as to why they think it is crap, who can help?
So, if you have a problem @buckj, just ask a question. It may be something really simple that you have missed, and then you can get on with a really great application.
Alternatively, as you have a Pro License, please open a support ticket with eM Client. They will be able to assist you further, or offer you a refund.
Great patience Gary!
@buckj just exhibiting a temper tantrum without any factual information of any sort!
I’m constantly trying to communicate with eMc support. They are nice. However, this communication has been going on since the release of version 8, and nothing has changed on the problematic interface of the program (which, for example, makes the calendar almost unusable for meaningful work). I have created a new post on this topic and here I point to it:
I disagree. I am on Pro. I have not been issued a ticket.
One of the major issue is synchronisation.
It is simply impossible to get/send mail reliably.
The dreaded red warning sign popped-up already with version 7, but now it is a quasi-permanent status.
I know it works for others.
This is why it is a bug.
If you have a Pro License and VIP Support, you need to open a support ticket yourself. 
Well, I’ve dealt with Patrik by email. I didn’t think I had to enter a formal ticket on top of the exchange.
Yes eM Client Pro customers should always open a support ticket for anything. Reason is that eg: If the support person leaves at a company or is sick at home for a time then another support person can always reply.
That exchange is your ticket. Please have a look at the subject of any replies Patrik sent you, it should include the ticket number. Otherwise login to the support portal where you will find all your tickets for this and past issues.
Correct, it is there.
But besides going to another site, this doesn’t fix a bit my problem.
Completely erratic login in Gmail.
It doesn’t work for hours in a row, and succeeds for a brief time (which is why I thought my solution worked, but it didn’t).
Event tracing should be used to understand what is going on, instead Patrik repeats its mantra.
I’ve done myself support years ago.
It implies debugging, not guessing or applying a generic procedure expecting a fix by chance.
Completely erratic login in Gmail.
It doesn’t work for hours in a row, and succeeds for a brief time
eM Client V8 has (no issues with Gmail) that Ive found on two different Win 10 computers with two different Gmail accounts with (Stock Win 10 PC’s) & latest Win 10 official builds. Also have friends with eM Client for Mac OS with Gmail and they work fine too.
It’s not likely Gmail would have no access for hours in a row. See if you can access your Gmail account via a web mail ok. If you can access it via webmail, there should be no reason you cannot access it via eM Client if it’s been setup ok. Make sure you allowed access to eM Client when you ran the Gmail acct setup wizard.
As your Gmail access works sometimes, I suspect either there is some eg: local software installed and interfering with the Gmail connection or the internet connection itself is not stable and the computer is not connecting properly to Gmail.
Needs troubleshooting on the local computer with (what optional) startup and background programs are running like optional Antivirus, Firewalls, VPNs etc. These type of optional programs are common to block or interfere with mail client & ports etc.
If you have no optional programs like the above installed and can access Gmail via webmail ok, then next thing I would be looking at is your Internet connection itself. It could be the issue.
Try resetting TCP/IP in the OS and release and renew your IP address and reboot. Check your DNS address to make sure you are resolving correctly everytime you connect and are getting the correct DNS / Gateway for your connection.
If you are not familiar with how to do the above you may need a computer technician to look.