While I was transferring a message from one mail folder to another, eM Client froze. I had to end eM Client task in Task Manager then restart to recover. Interesting that my computer also has an external monitor as mentioned in V10x: Crash/unresponsive after sleep and connecting to external monitor. Here are the Event details:
Log Name: Application
Source: Application Hang
Date: 30/07/2024 7:13:18 PM
Event ID: 1002
Task Category: Hanging Events
Level: Error
Keywords:
User: SYSTEM
Computer: xxxxxx
Description:
The program MailClient.exe version 10.0.3351.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
(Olivia’s post extract below from the above link).
Hi, if you can replicate the freeze, please use the option to Profile the program (menu>Help>Profile for 10 seconds) and then replicate the issue within those 10 seconds.
The logs can then be found via menu>Help>Open logs directory.
Send those logs to me at [email protected] and I’ll get them analyzed so we can see what causes the freeze and find a solution.
Thank you for your cooperation.
Another option is that both Menu>Export and Copy to Folder would open another window to continue the action - does the window appear? Is this window perhaps off screen/on another screen? The program would wait for the action to be finished in those new windows (Export selection for the Menu>Export option or Folder selection for Move) and therefor might be inactive until that is finished.
You can try using Switch task (Alt Tab) to move to that window or changing your display resolution to force all windows to come back to the default screen when this happens and see if that helps
Thanks cyberzork, I will keep an eye out for conditions that cause it. But it is not possible to replicate it and my “Menu>Expor” option was not active.