V10x: Crash/unresponsive after sleep and connecting to external monitor

Crashing eM Client
1

Hi there,
I observe frequent crash / unresponsiveness of eMClient v10 after the computer wakes up after sleep and connecting to an external monitor. This is annoying because I have to hard-restart emClient with its subsequent database integrity checking (Note: I am not shutting down the computer after work, I just disconnect the external monitor and close the lid - has worked like this for years without problems).

I am running version emClient v10.0.3351 (1554a45) on a MacBook Air (M2, macOS 14.5 (23F79)).
At work I have a Dell U3818DW Monitor and at home an old Apple Thunderbolt Display, either one connects through an OWC Thunderbolt 3 Dock to the computer.

This is a recent issue, it has not happened with v9x and after the initial upgrade to v10.
(and I do not have the app in full-screen mode, it remains normal on the MacBooks display, not the external monitor)

Any ideas how to solve that problem?

2

I had similar issue, and coincidently I am using external monitor but it happened while operating eM Client. See V10.0.3351 freezing

3

Interesting.
This morning eMClient froze after I opened the lid of the computer and it woke up from sleep but was not yet connected to the external monitor.

The suggestion made by cyberzork in your V10.0.3351 freezing issue to profile for 10 sec obviously is not possible with a frozen program …

4

Upgraded to 10.0.3447 (d250ce6) today hoping this version would have solved the “Crash after sleep” issue but annoyingly it has not fixed this issue - it froze again with spinning beachball on my MacBook Air after a couple of hours sleep (no external monitor connected!)
very sad …