Need advice. Have comcast email. Tried to add accounts. Deleted old accounts.
Now nothing works!!! No sending or receiving.
Have tried POP3 and imap. Have researched and made many posts here. Is there any other means of getting customer support with em client. This is a simple problem. I believe I am using correct Incoming/Outgoing Server/Port info. Still getting Password Required and Credentials Rejected Msgs…
Need someone willing to walk me through to find the problem.
Would appreciate reply.
I see @23Sedona advised you in another thread apart from the Comcast Mail settings “to enable Third Party Software” in your Comcast account which fixed their mail Comcast mail problem.
(Quotes from 23Sedona below)
“The solution is to go into your Comcast email account setup and check the box for Third Party Software Access”
However their settings didn’t fix it for you, either you have the wrong Server address, Port or Security policy, or you may have the wrong username and password when manually setting up the account in eM Client.
So first check that you can login to the Comcast accounts via their webmail browser page.
If you can login ok to Comcast webmail, then update in this thread your current IMAP Server address, Port & Security policy for incoming and outgoing mail. We can then see if their is any possibly problems.
Lastly have you tried using the eM Client “automatic account wizard setup” instead of manually setting up the account", as could be to that eg: Comcast may have changed to a password less login and maybe now uses an OAuth token via a browser.
Okay, I am hopeful…
I can log on the xfinity website just fine with my user name/ password. However, I
can’t find webmail browser page/with current IMAP Server address, Port & Security
Policy information. That would be very helpful. Any advice on getting that?
Also, I tried the automatic set up and got message - SMTP server
doesn’t support authentication.
I can log on the xfinity website just fine with my user name/ password
Ok so as you can login ok to your Comcast / XFINITY account with your username (email address and password) and see your email in there, then sounds like you have the correct username and password.
So sounds like your IMAP / SMTP settings in eM Client “are incorrect somewhere”.
Go to “Menu / Accounts”. Click on your Comcast account on the left and then “Click the IMAP and SMTP tabs” and update in this thread what the “Server Address, Port and Security policy” are (for both tabs). Don’t include your username & password.
Imap.comcast.net, port 993, force Use SSL/TLS on special port (legacy) smtp.comcast.net, port 465, Use SSL/TLS on special port (legacy)
Or
Imap.comcast.net, port 993, force Use SSL/TLS on special port (legacy) smtp.comcast.net, port 587, Use SSL/TLS on special port (legacy)
Or
Imap.comcast.net, port 143, force Use SSL/TLS on special port (legacy) smtp.comcast.net, port 465, Use SSL/TLS on special port (legacy)
Or
Imap.comcast.net, port 143, force Use SSL/TLS on special port (legacy) smtp.comcast.net, port 587, Use SSL/TLS on special port (legacy)
If you are only using POP then use the following.
pop3.comcast.net, port 995, force Use SSL/TLS on special port (legacy)
smtp.comcast.net, port 465, Use SSL/TLS on special port (legacy)
Or
smtp.comcast.net, port 587, Use SSL/TLS on special port (legacy)
Lastly delete or move any failed email in your Outbox to the Drafts folder if stuck in there “prior to changing settings” before you try sending mail again.
I tried POP3 port 995/legacy, which worked, but the SMTP said fail in all three options.
Then I tried IMAP port 993/legacy which worked and SMTP port 465/legacy which also worked/said OK in diagostics. But the email tests I did were not successful. Then I got pop up error messages ( Server not responding) I checked diagnostic again under SMTP it said fail.
Problem seems to be with SMTP.
Also I noticed when I return to check my port number/security policy they automatically re set to port numbers 25 smtp and 143 imap or 110 pop3. Could this be the problem?
Then I tried IMAP port 993/legacy which worked and SMTP port 465/legacy which also worked/said OK in diagostics. But the email tests I did were not successful.
When setting up the IMAP account, you can place a check in the box on the test configuration screen to “ignore test results” and then at the end of the setup manually correct the IMAP & SMTP account server tab details.
Then “Save & Close accounts” and then “Close and reopen eM Client” and see if that works. Also “check the IMAP & SMTP acct settings definitely saved ok” on restart.
Problem seems to be with SMTP
If you then can receive mail “but can’t send mail”, then try that SMTP setting again (Port 587 = Force usage of SSL/TLS) that @Gary advised above as that did work for @23Sedona so should also work for you.
I checked ignore test results and set up manually. As far as I know, I’m still not sending or receiving.
Where do I find Save & Close Accounts or Close and reopen Em Client or the definitely saved ok option?
I have the trial version of eM client. My screen for adding accounts looks very different;
and there is a plus+ symbol for add accounts and star for set as default, but no save & close button.
Is this a problem? I would like to stay with the version that I have.
That could be your issue being alot has changed with eM Client in V8, 9 and 10 which also has alot more mail serer support. So could be Comcast needs a later version of eM Client to work properly.
Also authentication can also reply on your OS as well. Eg: Older OS’S can have issues like Windows 7 or very early Mac OS’s. What version OS do you have ?
Windows 10.
What is involved in up grading? I frequently get a pop up message asking if I want the
newer version. I’ve been reluctant to download any software because my computer is several years old and sometimes updates can cause issues.
If you are using a free license version of V7 then you can upgrade to the latest V9.2.2258 free via the release history page.
If you have a current paid Pro V7, there is normally a cost to upgrade to V9 Pro. See the upgrade page.
If you purchase V9 Pro “that will include all future subsequent V9 Pro updates”, but not V10, 11 etc.
You can also optionally upgrade to V9 Pro “with Unlimited upgrades” via this link which then also includes future V10, 11 etc.
If you do upgrade from V7, make a manual backup first via “Menu / File / Backup” incase you need to restore for any reason. You can see when the backup is complete via clicking the drop-down arrow on the right of Refresh top left clicking Show Operations.
Lastly close eM Client before upgrading to V9.
Ps eM Client V9 is a little more processor dependent than V7 ,so you may find it slightly slower depending on your current computer specs. Eg: eM Client V9 on my Win 10 PC runs fine with no issues on 8GB ram, i5 CPU and a SSD (solid state) harddisk.
have the free version of V7. I am considering the update to V9
Then you can upgrade to the latest V9 for free if you wish. This is the direct link to d/l the latest eM Client V9.2.2258 for Windows from the release history page.
Is the manual back up as easy as it sounds?
Yes the backup is very easy. You just click “Menu / File / Backup” in V7 which when it completes you get a dated backup zip file appear in your “Documents / eM Client” folder which can be restored if needed. You can check it’s there after the backup completes.
Also as advised “after you click backup”, click “Show Operations” via the drop-down on the right of Refresh at the top left to see when it’s finished and close eM Client before upgrading to V9.
Are there any problems associated with it?
Normally “there is no issues” upgrading to V7 to V9 with Windows 10. I personally upgraded years ago the same way many times testing eM Client and had no problems. If you do find issues upgrading let us know.
Do you believe an upgrade to V9 will help my situation and potentially resolve the issues I am having with creating new accounts?
I cannot guarantee that will fix the issue but it’s worth giving it a try. As I mentioned previously alot as changed with mail servers and you just might now need the later V9 to be compatible with Comcast. Also V9 has “alot newer features as well” compared to V7 mail client. So in my view it’s worth upgrading.
I clicked the direct link to V9. I just wanted to check it out to see what was involved. It downloaded the newer version and is listed in my file explorer download section as V9 with an option to install.
I went to emClient and did a menu/file/backup and found a compressed emClient
folder under documents. I haven’t done the Show Operations/right of refresh yet.
I will check that out.
To download the new version V9, Do I click install? My eMClient page looks the same
right now so it looks like it is still V7.
Is this how it is suppose to go?
