I am not receiving emails into my eM Client account from Road Runner. How do I get it to connect?

41

doing this will save a copy of the emails and we can safely delete the POP account after that

42

I am getting messages from Admin and they say that I have passed my alloted bytes.  This is the free account that I way “trying” to “tryout”!  I am so frustrated!

43

not sure what that is about but irrelevant to getting rid of the POP account, so follow the steps I posted and we should get it working smoothly

44

I am concerned that I will go through all of this and I still will not be able to connect to the server.

45

The error you are now getting is from the POP account still, the IMAP should still work with the settings I provided earlier, bear with it we are nearly there.

 I do apologize for not telling you to delete the POP account earlier, it would have saved you this stress.

46

What about the Unread emails?

47

follow the instructions above and it will backup all your email in the POP account.

48

Do you work for eMClient?

49

No Just a happy user of the product hopefully able to help the community and pay it forward so to speak.

50

There are 150,000 emails.  I am about to just quit.  I have already worked on this for several days and 5 HOURS today!!! It is not worth it!  I feel these problems could have been resolved in less than 30 minutes on the phone!!! 

51

I appreciate your help, but this is ridiculous!

52

do I just pick the POP account and press delete?

53

Well with that many old emails It may be time to purge some of the older and possibly redundant messages, if you do choose to export them to a local folder, at least you can try to sort them into workable sub folders and purge redundant files over time.

I do feel you will find some issues with most email clients when you are trying to import such a large number of emails.

54

Just to recap if you want to continue and save the old mails do the following, it will take some time to completed due to the large number of files, but you can walk away and let the pc do that while you have a cup of tea , coffee or something stronger if you need it :wink:

OK first step go to accounts > select the POP account > on general tab change account name to POP. (this will make it easier in the next step)

Now go to Menu > File > Export > Export to eml files > click next > double click the POP account > check the box for sent and inbox ( and any other you wish to save) > click next > click brows > select desktop > click new folder > highlight the new folder then click select folder.

55

I went ahead and deleted the POP account

56

At the moment, it cannot connect to the server.

57

OK is the IMAP account still working?

58

alright now you just need to open the account settings and make sure to put it all back to the settings I gave you that worked

The following are the settings for an IMAP account:

  • Incoming Mail Server

  • Account Type: IMAP

  • Username: [email protected]

  • Server hostname: mail.twc.com

  • Server port: 143  (try 993 if that fails)

  • Authentication: Password

  • SSL/TLS: Yes

  • Outgoing Mail Server

  • Username: [email protected]

  • Server hostname: mail.twc.com

  • Server port: 587

  • Authentication: Password

  • SSL/TLS: Yes

59

should the hostname be mail.twc.com or tampabay.rr.com?

60

the IMAP account is all that is left.  It says that it cannot connect to the server.