I suppose that problem will be solved “by itself” after some time. According to your previous experience, how long could it take until the problem is solved?
There is no way to know how long it will take to fix at the Microsoft end. It just all of a sudden started to work last time one day.
All you can do for now is use either of the alt mail setup methods mentioned above by @Gary and myself. I know it’s a pain removing and re-adding accounts but there is no way around it atm.
Ps For my own my Live.com & Outlook.com personal accounts when Microsoft had this SMTP problem previously, (I never went back to the automatic wizard setups again) even when it was resolved and just stuck with the alt manual setups.
I had the same problem. My first attempt at removing and then re-adding my Outlook account failed to make any difference, apparently because I was trying to pick “Outlook.com” as the new account name in lieu of “Exchange”. Once I corrected that I could then send messages again. Thanks!
I too have now got the same problem. I did send one email this morning but then ten minutes later I tried to send and email and it just stayed in the Outbox with a red 1 to the right of it.
I uninstalled and reinstalled but the same thing is happening. Will not send.
I was considering the pro version but now am too gun-shy. Will stick with Outlook live for now.
One thing I don’t like about EM is that there doesn’t seem to be an easy way to email customer support. that is a red flag for me.
I tried the exchange thingy written above but that did nothing but add another account to EM and neither of them SEND.
I will wait a day or two and then uninstall for good.
When you purchase any PRO license, Upgrade or Lifetime upgrades, you receive a 1-year VIP Support subscription. With this subscription you get access to the online support center, where you can send in your issue reports or questions and a support engineer will be assigned to assist you.
When the subscription runs out, you can extend it here.
It works for me on MacBookPro and Ventura 13.1. I deleted my outlook.com accounts and added them as Exchange. So far so good. It works fine again. I can send e-mails again! Many thanks!
Do you think these changes caused these problems ? [Deprecation of Basic authentication in Exchange Online | Microsoft Learn ]
No as eM Client was already supporting the new OAuth 2 token standard in the automatic email wizard setup for alongtime, and is just something to do with the MS SMTP global servers (again) that is failing to send for some reason.
As an amateur, I prefer not to chance creating more problems by trying the suggested work-around. I’m now operating as follows whilst I wait for eMC and MS to get the problem resolved between them.
I compile my new or reply email in eMC on my desktop as before - complete with any attachments - and then press Menu/Save to move it into Drafts.
That makes it also appear in Drafts in my iPad’s MS app (and in MS Outlook webmail), so I ‘Open’ and ‘Send’ from there.
It then shows as Sent in eMC on the desktop, so all ends as it should for just a couple of minutes inconvenience.
Also there is the possibility that Microsoft could consider that the issue is for eMC to resolve within their program - so with the “work around” in place perhaps it might be safer to wait and see, in other words if all works well simply accept what you have.
After going through the workaround which includes uninstalling my Outlook account and then re-installing, the biggest negative I see is that all of the garbage domains I had previously blacklisted as junk are now populating my inbox again which means I now have to go through the whole blacklisting process all over again. Bummer.
If you do the eM Client support page ms revoke token & registry mod workaround via the eM Client link above, you don’t have to remove and readd any accounts.
However as you now have, if you have been doing eM Client backups via the program, you can restore your latest backup (which includes all the account setups, settings and rules etc) via “Menu / File / Restore” and then do the eM Client support page modification and you will be good to go.
Removing and re-adding an account will not affect the Blacklist Rule. It is account independant. You can go to Menu > Rules > Local Rules and check if it is there. It should still have all the domains you added previously.
Hi there,
Frustration is out of control here! I have tried the so-called work-around and did not work. MS will not accept “Exchange” setup from my home account!
Only method working is to put email into “Draft” then use my Ipad to send from there as suggested by “Withers” above. We are now into the third day and this has basically shut down all EMC users attached to MS accounts. Surely there must be a better approach by the developers to MS to have this corrected?
I know everyone is doing theri best but I feel like I am being held hostage here!
It is not so-called. We have provided a registry value that will overcome the issue on your email provider’s server. It really does work.
No, MS may not allow you to setup a personal account as Exchange. I thought I already mentioned. Apologies, it may have been in another topic discussing this issue.
Just follow the instructions we provided, by applying the registry fix, then revoking the permissions on the MS page. It is really quite simple. You don’t even have to remove your email account from eM Client.
“Really quite simple”?
I am an 81 year old senior and not quite as good as I once was when working with computers. I have no idea how to run a registry fix?
Can we expect a fix from EMC anytime soon as I am tired of having to save to “Drafts” and then use Ipad to send out. This “Auth0” problem is not new and despite past problems MS continues to create ongoing havoc with anyone who opts to use products other than their own!
Also is this just an EMC problem or does this problem exist for all mail clients (Thunderbird, Mailbird etc.) other than Outlook?
We have provided a registry value that will overcome the issue on your email provider’s server. It really does work.