eM Client's Email Address Suggestion Settings

Hi,

I’ve been using eM Client for well over 5 years or so for business and personal use. I closed my business a couple years ago and removed my business contacts from my Google account (which is synched in eM Client), as well as all other areas in eM Client I can find, based on the research I’ve done in this forum. However, they (as well as many others) still appear in the email address suggestions when creating a new message. I did, following all of the responses to the posts I found in here, uncheck the “Use all recipients from Sent…” and “Store composed mail…”

I applied the settings, closed the windows and tried composing an email again, only to see a slew of contacts I no longer want to see anymore. I did the “clear recipients history” option with the same result. I do still have email correspondence from these people I no longer speak to anymore.

Then, this got me thinking… do those two options in the settings apply ONLY to the recipients going FORWARD after unchecking those check boxes, meaning…if I create a new message today, which then goes in the sent folder, it will NOT add that email address in the suggestion area when creating my next message? Also, since I have the other one below unchecked, it will NOT store that email address?

If the above is the case, then, based on the previous topic responses I already read, there is no other easy way, besides removing (or moving) the messages in the sent folder, which is where these suggestions are still coming from, correct?

Here is one post from another who is having the same issue:

The fix there was to delete the message from the “Sent” folder, which isn’t a good solution if people still need to keep a record of their sent messages.

If that’s the case, this seems to be causing a lot of confusion with me and the other users of Em Client. For those who are tech savvy, is the “suggested” file located in a folder on the PC one can delete so Em Client can start with a fresh and clean “Email Address Suggestion” slate? Or is the only alternative to start from scratch with a fresh database?

Thanks for any assistance someone may have in clearing up this, what seems to be, confusing and unclear matter,

Justin

The fix there was to delete the message from the “Sent” folder, which isn’t a good solution if people still need to keep a record of their sent messages.

You don’t need to delete the sent message to remove the unwanted email address.

If the unwanted email address “doesn’t have an X next to it in the To: line to remove it”, and “disabling use all recipient’s from the sent folders for suggestion isn’t enabled in Settings”, and “its not showing in the show recipient’s history in Settings”, then it means “that email address has definitely been added as a Contact in one of your email accounts”.

So to remove that unwanted email address from your Contacts, when you compose the email, "Click on the word “To” (on the left) as in the first example screenshot below.

Then “Click the dropdown on the far right of Folders” and select “All Contacts”.

Then either “Type the unwanted email address in the Filter Contacts field” or Scroll down and find the unwanted email address".

Lastly “Right click on the unwanted email address” and delete it. Then “close the select contacts window and close the compose window”. Then open a new email and it should be gone.

1 Like

cyberzork,

Hi,

I could have sworn I went into “all contacts” and found zero in there but, alas, I was mistaken. There was a crap ton in there still, which has now been removed and I no longer have a slew of unwanted suggestions appearing anymore.

Thanks for your help and quick response in resolving this issue I’ve had for a long while now!

Justin