Almost total failure after update to v9

45

I gave up on the certificate process in AVG, as it did not fix the problems. I have escalated this issue on my ticket with AVG Support, have done a lot of testing with them, uploaded logs, processes etc. Twice now, and they lose interest. They have transferred my AVG license to Avast, and the problems still happen. It is untestable scenario, as it can take a couple of days before missing emails and red triangle show up.

I am telling you this, because there are so many people here complaining, and they are not getting a good story on this forum. For sure, this started happening for me from emClient v9, and it does not happen on Thunderbird or Outlook, but it does appear to be AVG and Avast.

I am currently evaluating a different Antivirus software to see how that goes.

46

This is the resolution to this problem:

I have been working with Avast Business Engineer for a few weeks now. I found that emails often go missing overnight when your computer is off. But current ones may still work. It is very intermittent. If left, the problem gets worse, and will often show the Red Triangle after a while.
In the end, the Avast Business engineer could not find the problem. We reproduced the problem with both AVG and Avast. We have changed to a different Antivirus, and all issues resolved. We changed to Bitdefender. I did a lot of research before picking another Antivirus. Bitdefender has been tested as just as good by independent AV Labs, and it has an excellent Android protection system as well.

2 Likes
47

Hi. I’m the one on POP3. The issue is definitely not resolved. The problem is not intermittent for me. Every time I start up eM Client I send a message to myself and hit refresh in order to download my new messages. I do not use AVG/Avast. I use Vipre. I have tested eM Client with Vipre shut down and it did not make any difference. I don’t think that I can go back to V8, since I can’t use my current V9 mail database with it. Or can I with mail export and import? I wish there was some way to establish communication with employees of eM Client, instead of just this user forum.

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My guess is that nobody is working on it. I sent logs to ‘Leader’ Gary on May 7 and never heard back.

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You could purchase a year of support, via their website, which will allow that “communication with an employee”

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@walkdraw

Every time I start up eM Client I send a message to myself and hit refresh in order to download my new messages

Make sure you have these “options enabled” in eM Client “Menu / Settings” as per
@Gary post on the following thread.

https://forum.emclient.com/t/how-do-i-prevent-em-client-downloading-mail-from-server/70344

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Failing that could be some issue with an eg: optional program installed running in the background possibly interfering with eM Client.

I would suggest if you have Windows, for a test to “disable all background tasks on startup” and reboot and see if eM Client then works correctly.

51

Thanks for your interest. My settings were as indicated, and in any case, manually hitting the ‘refresh’ button should work regardless of these synchronize settings. I tried disabling all apps in the Settings > Privacy > Background apps menu, and I also manually turned off each app in the Settings > Apps > Startup menu. Neither made a difference.
The problem seems related to authentication, but I don’t know where to go from there (or how an outgoing message could fix it, temporarily, for incoming).

52

Hi walkdraw, I looked back over your original post, and saw that your email provider is broadband.rogers. Did a google, and you are not the only person who has complained about their POP3. People have suggested changing to IMAP. Have you considered that ? It really is much better than POP.

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@walkdraw

My settings were as indicated, and in any case, manually hitting the ‘refresh’ button should work regardless of these synchronize settings.

Yes hitting the refresh button manually normally will force eM Client to pickup any new mail and send any outgoing mail, unless you have either mail settings wrong or you have mail server problem or a program is blocking eM Client.

So as you have disabled all background tasks as you advised to test and not helping, I suspect it’s then a mail setting or mail server issue.

What are your POP mail settings ?

Note: Blank out anything personal

The problem seems related to authentication, but I don’t know where to go from there (or how an outgoing message could fix it, temporarily, for incoming)

Sending an outgoing message manually normally shouldn’t have anything to do with receiving mail.

I don’t think that I can go back to V8, since I can’t use my current V9 mail database with it. Or can I with mail export and import?

You can downgrade back to V8 from V9 by following this documentation.

“How can I downgrade back to eM Client 8, eM Client 7 or older”

https://support.emclient.com/index.php?/Knowledgebase/Article/View/195/11/how-can-i-downgrade-back-to-em-client-7

54

Well, my mode of operation over the years has been to automatically delete the e-mail from the server as soon as it is downloaded to the client on my home desktop computer. I have not wanted to manage an archive of e-mails on the server. It would be a big change to switch to IMAP I think.

55

My mail settings have not changed in years, but to be sure they were double-checked by Gary early in the thread in which I first posted this problem.
Thanks for the link about downgrading to V8. That is what I suspected and what I should probably do.

56

Since as Grant said he found broadband Rogers users having issues with POP3, have you considered using a different email provider that is more accommodating of using POP3 if your current one is giving you issues?

If I liked using POP3 and the provider was forcing me to use IMAP because their POP3 service was so bad, then I would look about getting a different email provider if that was something you were willing to do.

57

I’ve had the same e-mail address for many years. I’m not going to leave Rogers just because eM Client has a defect in V9.

58

I can understand you having a preferred mode of operation. We all have different preferences. As a suggestion, you could consider changing to IMAP and enable the automated archiving to remove your emails from the server, so you don’t need to worry about that aspect.

Having gone through the emClient downgrade process myself, it is not always smooth due to the database version differences. ( I use rules and custom themes as well ). So I ended up reloading v9 and sticking with it. My suggestion would be that it is less work to change to IMAP and set your archive frequency, than to go back in versions in emClient.

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That is why having your own domain for your emails is nice since it makes it easy to move between providers should you have issues. I can only suggest then you consider using IMAP (as the others in this thread explained) instead if your provider doesn’t work well with POP3. I have used POP3 with eM Client and had no issues, so I would be surprised if it was a defect in the client software. Good luck.

60

Yes also agree it would be much better option to use IMAP over POP due to more advantages.

There is no issues with POP mail in eM Client as I and many other eM Client users have used POP previously for years including V9 with servers like eg: Gmail and other local ISPs.

I suspect as others on this forum above have written the issue that @walkdraw is having is with his POP mail server and not eM Client.

61

OK, I decided to try removing and recreating my account in the client, to see if something would happen differently. I first exported my local e-mails, as I was warned that they would be deleted. In recreating the account, I was surprised to see that POP3 was not offered as an option, only IMAP. I was watching pretty closely. Whatever, all of you advise using IMAP, so I proceeded. The initial result was that all of my local folder e-mails magically reappeared without me having to import them, but my inbox and sent e-mails were only a subset that had been on the server. I was able to import the rest of them from my saved export. My contacts also seem to be all there without requiring an import.

So now the server contains the larger set of inbox and sent e-mails that had previously only been on my client. This is not necessarily bad, although I’m not used to seeing them on my phone. I assume that I can no longer delete them from my phone (or from the server’s web interface), as the sync process will then delete them from my desktop client as well. Correct? But I would like to understand the synchronization process better. The only setting that I can find in the eM Client account setup is ‘Message sync time period’, currently set to ‘all time’. If I read the Help file correctly, changing this is more for users who want to have on their client a (recent) subset of the messages that are on the server. The opposite of what I want.

I will probably set up automatic archiving as per Grant’s suggestion, although my past experience is that moving messages to an ‘older inbox’ folder means it is less likely that I will get around to acting on them.

Thanks for all your help and attention. (I still suggest that a bug caused my POP3 functionality to stop working correctly upon the upgrade to V9, even if only a few of us were affected.)

62

Well done so far. Looks like things went not too bad. A few years ago I hesitantly made the transition from POP3 to IMAP. I had been using POP3 for many years, and learnt and operated with it, so I understand your thoughts.

I couple of things you will find. Yes, if you delete or read your emails on your phone, it makes the change appear on your computer. But we have the Trash folder, so if you delete something accidentally, you can bring it back. The Trash is on the server as well.

A big thing I have come to be aware of is the individual folder sync. Some folders seem to update all the time, but mostly you actually need to click on them, before they resync. Thunderbird and Outlook are the same. Outlook offers an extra button, where you can Resync all folders. So its something to be aware of.

If you find a folder that isn’t matched, and clicking Refresh doesn’t sync it with the server, you can rebuild just that folder. Right click on the folder, Properties and click Repair. It will give you a warning and an ok button. Then it will delete all the emails locally in that folder and then redownload from the server.

After being with IMAP for a few years now, I would not go back to POP3. I manage my emails on Desktop, Laptop and Phone. For any Local storage, eg large emails, archive, some special types etc, I do all that on the Desktop, archiving or dragging into Local Folders. I only use the Laptop and Phone for access to the email Server.

You are right about a change that may have triggered this. I felt the same with AVG/Avast, where my problems were triggered by the emClient v9. But the problem was with AVG, it just operated differently with new emClient version.

1 Like
63

I too was having the same problem as @walkdraw after updating to v9. I use pop3 on gmail and could not receive any mail until after a send. I struggled for days to try and fix it while monitoring this forum. However after just joining the forum 10 minutes ago I am able to receive messages without sending first. I hope this has corrected my problem but I don’t understand how this could have fixed it.

I also dislike that v9 sends messages out of outbox automatically instead of allowing me to wait until I manually refresh like previous versions. I have monitored topics on this forum regarding this too. It seem EM Client doesn’t see this as a problem.

I regret updating. The only reason I did is because of Google’s warning about new authentication rules. I found out too late I only needed to check my settings, not update my version.

64

I was mistaken. It seemed I was receiving emails without first sending a message, at least temporarily, but now it is the same as before. When the operations box opens is says “connecting” then it quickly says “no operations in progress”. When I previously thought it was working there appeared to be a different message other than “connecting” but it disappeared too quickly to read it, though I did seem to be getting mail at that point without sending a message first.