Hello, I use em client with my virgin media account. Suddenly my outgoing emails will not send and just stick in my out box?
Any suggestions?
Regards,
Robbo
martes 07 febrero 2023 :: 0949hrs (UTC +0100)
ÂżDo you use POP3 or IMAP?
¡Buena suerte!
¡Saludos desde Valencia la soleada en España!
skybat
Hablo español, luego portugués e inglés, con conocimiento de varios otros idiomas.
I’m using pop3…
Robbo
martes 07 febrero 2023 :: 1437hrs (UTC +0100)
Hey @Robbo1
Sorry for the delay, I wanted to check with a colleague in UK that I know uses Virgin using both POP3 and IMAP with no problems.
First, eMC would probably recommend IMAP, however, this is not mandatory with either eMC or Virgin
As you use POP3
The settings used for POP3 in eMC are:
HOST: smtp.virginmedia.com
PORT: 25
SECURITY: Use SSL/TLS if available
Server requires authentication
I have checked and confirmed these work in eMC using one of my colleague accounts.
You can also access more information here:
¡Buena suerte!
¡Saludos desde Valencia la soleada en España!
skybat
Hablo español, luego portugués e inglés, con conocimiento de varios otros idiomas.
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Hello and in turn, apologies for the staggered reply.
I have tried those settings and unfortunately, they don’t work?
Any other suggestions?
Regards,
Robbo
A better option for SMTP is port 465 and Use SSL/TLS on special port (legacy)
Make the change and click on Save & Close. Try send a message. If it doesn’t work, as a test, can you completely disable any anti-virus, firewall, proxy or VPN, then try send again. Sometimes even restarting your router may resolve this.
No, that’s not working either… think I may call Virgin, see what they have to say?
Called Virgin, no help.
I can access the virgin website and send and receive emails there. I can send and receive emails on my mobile phone, however em client on my lap-top will only receive. It will not send an email…
Any more in put would be welcome.
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OK… calm has descended. em has started working, both sending and receiving…
Thank you all for your in put.
martes 07 febrero 2023 :: 1836hrs (UTC +0100)
Great, what settings do you have and what changes if any did you make?
¡Buena suerte!
¡Saludos desde Valencia la soleada en España!
skybat
Hablo español, luego portugués e inglés, con conocimiento de varios otros idiomas.
Hello, I used: SMTP is port 465 and Use SSL/TLS on special port (legacy)
However, I’m not quite sure what the problem was and what fixed it. I ended up talking to Virgin also, as I was having issues with thier website…
Regards,
Robbo
1 Like