Hello, recently all the E-Mail accounts that I have set up in my emClient stopped working. Some were Gmail, some were IMAP. I couldn’t add the gmail accounts manually again, it always says there has been some error with oauth. The check for updates button also doesnt work. What can I do?
Also, I need to view the IMAP password that I have set up. How can I do that?
recently all the E-Mail accounts that I have set up in my emClient stopped working. Some were Gmail, some were IMAP. I couldn’t add the gmail accounts manually again, it always says there has been some error with oauth.
I would then suggest then for your Gmail account to go online to your Gmail security “Third party apps” section and remove any eM Client OAuth tokens, and then try removing and readding your account again “via the automatic account wizard”.
Also suggest to “completely clear your browser cache” first before you run the setup wizard.
If that doesn’t work, update where you get up to in the wizard and what exact error message.
Also, I need to view the IMAP password that I have set up. How can I do that
eM Client carn’t see your email password. If you have logged into your webmail via a browser “and saved the password when prompted”, then you can view that in your browser. If you don’t have that saved in your browser, then you will have to reset your mailbox password via your webmail.
Tried that, still the same error. It also shows a different error message “communication with the previous instance failed. The instance has to be terminated, to start the application”. In Mozilla Thunderbird it worked without a problem so I know the issue is with the client.
In Mozilla Thunderbird it worked without a problem so I know the issue is with the client.
Try then settings “a different browser as default” such as Chrome or other Chromium based browser and reboot your computer and then reopen eM Client and try removing and readding the Gmail IMAP account using the automatic wizard again. As could be a browser issue.
Failing that, “try a brand new database” by closing eM Client and “renaming the following eM Client hidden database folder” to eg: eM Client-Old , and then open eM Client which will bring up the automatic account wizard. Then see if that will add the Gmail IMAP acct ok as could be a local database issue.
(Hidden mail database folder Windows)
“Users\yourusername\AppData\Roaming\eM Client”
(Hidden mail database folder Mac)
“Users\yourusername\Library\Application Support\eM Client”
I tried all of that, deleted the local db and reinstalled the whole programm, still same error.
Ok what version of eM Client are you using ?
Also do you have Windows or Mac and what OS version ?
Also have you possibly enabled Google “Advanced Security Protection” or do you just have the normal usual password and 2FA (two factor authentication) and Passkey etc enabled in your Google account ? As if you do have Advanced Security Protection enabled, eM Client “doesn’t work with that” and needs to be disabled.
Lastly are you running any optionally installed Firewall / Security programs, or optionally installed Antivirus programs or VPN’s “other than what comes default with your OS” ? As sometimes programs installed like that can interfere with browser authentication. So if you have anything like that optionally installed, try completely disabling those to test.
I’m using the latest version, I even downloaded it again from the website and installed it, but it doesnt work. And no, I only have the default windows security like it’s always been. Nothing has really changed on my computer, but the client just stopped working and lost connection to all accounts within a few days. It’s not only with google, I also have one custom mail with IMAP/SMPT credentials where also no connection is possible.
I’ve switched to mozilla thunderbird now and all of the accounts worked, so I know it’s a problem with the client.
I’ve switched to mozilla thunderbird now and all of the accounts worked, so I know it’s a problem with the client
As no IMAP accounts work (including a non Google account) with the latest eM Client which I presume is V9 or V10, and uninstalling and reinstalling didn’t make any difference, and if you have also even tried creating a new hidden mail database and that also failed, then sounds like to me (something on the computer is causing it), as adding an IMAP account to eM Client via OAuth2 token is exactly the same process as Thunderbird. They both near the end of the wizard popup and ask to authorise the mail client with your default browser which works fine for me when I test it with Gmail acct and my other IMAP accounts using eg: Chrome browser with Win 10/11 and Mac Sonoma/Sequoia.
So I can only suggest then to try powering off your modem / router and computer for eg: 2 minutes incase it’s some memory resident problem or some weird IP / DNS problem. Also try completely clearing your Windows temp files after rebooting. Apart from that, suggest to try a new Test admin profile and see if eM Client will install and setup new in there incase it’s some user profile problem.
Lastly if you have a current paid active Pro or Personal version you can also login to the VIP support page and lodge a support ticket to be investigated. They will then advise eM Client logs etc to send in to diagnose the issue. Let them know your OS & version as well.
It seems that the whole app doesnt have any internet connection, I also get the warning that the update server couldnt be reached for more than 10 days now. When I disable the Windows Firefall, the error still persists.
It seems that the whole app doesnt have any internet connection.
If all your other programs can access the Internet, then check that eM Client is activated via “Menu / Help / License” as if its become deactivated that could be the problem.
I also get the warning that the update server couldn’t be reached for more than 10 days now
So if eM Client is activated ok, then see the following thread link for further information.
The App seems to be activated and I can reach the URLs in that other thread. No idea what to try next.
I finally solved the issue, now it works again. I just have another problem with spam. Is there any way to set up a reliable spam filter on the client side? So I dont have to manually block specific senders.
eM Client doesn’t have a spam / junkmail filter built into the client as “thats normally handled by the mail server side filtering these days”. So have a look in your mailbox online if its enabled, and also maybe check with your mailbox technical support as well to make sure its setup ok.
Now if Spam filtering is already enabled ok in your mailbox online “but not working very well” or “your mailbox doesn’t have server side junkmail filtering”, then you might need to look an alternate third party spam filtering program such as eg:- Mailwasher (Windows) or SpamSieve (Mac) etc.