I tried the “repair” but it doesn’t complete, and gives an error message regarding the “MailClient.cab” file.
“Checking data consistency” regularly gives the results: 8386 Errors resolved.
Whereas with version 9, there were no errors!!!???
I would like to revert to version 9
Sounds like you possible had some eg: existing V9.2 database errors prior to the upgrade to V10 or something went wrong during the installation which is unusual.
As nothing seems to be working to fix it from your database errors in this thread, I would suggest (if you have a eM Client V9 backup prior to the V10 upgrade) and have an IMAP, Exchange, Office 365 or iCloud (non POP account) and nothing in Local folders, then uninstall V10 and “delete the database” when asked on the uninstall wizard
Then download the latest V9.2 from the release history page and reinstall. Then restore your V9.2 backup via “Menu / File / Restore”. Once you got that working again, then make a manual backup via “Menu / Backup”. You can see when that’s completed in Show Operations via the dropdown on the right of Refresh top left.
You can then try upgrading again to V10 via the release history page latest V10.0.3266 download.
Now if you don’t have any eM Client V9.2 backups, and you have an IMAP, Exchange, Office 365 or iCloud accounts and nothing in Local Folders, then suggest to just try removing your accounts manually in V10 and then add them back in again and see if that then fixes it.
It may not be an issue for everyone, but since the update I’m having the issue that the calendar only loads my items at first start up. After that, switching between mail and calendar makes half the items on the calendar disappear. I need to completely restart the program to get all items back.
Thoughts?
The whole thinking is wrong !
The software does not make an automatic backup before a major update. It doesn‘t even advise to user to do this offering a yes/no backup. THIS would be the right approach !
IF there was a problem with the DB before then why v9 did not discover this and offer solutions? And why does v10 run into problems without any means to solve them AFTER updating the DB instead of checking it before.
In this current situation where I have to spend hours of my precious time for a faulty update - I am not a hobby user ! - I would appreciate helpful comments instead of those you are giving!
This v10 upgrade is a nightmare.
MY em clien is totally bugged. It keeps freezing. I have to wait minutes to see my emails when i click on a folder.
HOw can i revert to 9 ???
I was using the v10 preview without too many issues. Certainly nothing serious. Since the “official” release, it has become unusable. Literally, it crashes on startup. I tried re-downloading and repairing and got the “missing file” error mentioned previously.
Version 10 is the most tested and stable major release we’ve ever released. The beta phase took more than half a year involving thousands of beta testers. However the app is very complex and once you push the update to millions of users, some issues may occur for some, noone is perfect. Based on our figures from support, major issues with version 10 are experienced by a very small portion of users. We will try to resolve most of these problems even for free users (if possible). We just need your help with good reporting and understanding.
We’ll watch this thread as well as the others and will try to resolve as many issues as possible. But the statement that eM Client 10 is not ready for prime time is simply not true based on our numbers and user feedback.
You can ignore these 8386 errors, these are not necessarily errors (we’ll change the wording to something better), but updated rows in database, so it should be fine. Do you have any problem running eM 10 after that repair?
@ Michal-Burger
Hello and thank you for this clarification.
No then I don’t have too much problem running eM10.
It’s better since I deactivated the “Categories”…
@Cyberzork
Hello and thank you cyberzork, for this interesting and long explanation.
When I return to eM9 by applying an eM9 backup, everything is fine.
But as soon as I try to upgrade from eM9 to eM10, everything deteriorates again and I find the errors during a repair attempt.
As you point out, I think we should forget and uninstall eM9, clean up the traces of eM9, then install eM10 and recreate the Accounts… I have 12 Accounts ;-))
Jacky
When I return to eM9 by applying an eM9 backup, everything is fine.
But as soon as I try to upgrade from eM9 to eM10, everything deteriorates again and I find the errors during a repair attempt.
Hopefully eM Client support can then help you with why that’s happening upgrading to V10.
@Ben18 Maybe your messages are being categorized, which may take some time. Try to disable inbox categories temporarily. If you still experience the freezing, please try Profile for 10 options in Help menu and send us results:
Yes, I wish that too, because I’m not the only one with the same problem…
But for the moment, there is no real reaction from eM Client, and I no longer have access to VIP support, even though I had purchased a lifetime PRO License. But apparently Support wasn’t one of them.
Thanks again.
Jacky
[SMTP] Cannot send message (Sending email “how to buy Treasuries at auction through Schwab” failed with error: ‘From’ field address ‘[email protected]’ not accepted due to the following reason:
"Request failed; Mailbox unavailable
") This is one of several error messages I got.
BTW, Yahoo server is working just fine
v10 crashes incessantly on one computer and runs OK on at least one other. On the one with crashes I uninstalled eMClient already several times, removed databases, and started adding accounts from scratch one by one. It crashed already on the first account, and continues to do so randomly. That is my main work computer (Win10). It is a total disaster!
