Track sent emails

[Sandra_Scott-Forgues]

Is there a feature where you can have the emails you send tracked to know when they opened the email ? without them knowing ?

[cyberzork]

Is there a feature where you can have the emails you send tracked to know when they opened the email ? without them knowing ?

Sent email tracking without opt-in permission is an illegal practice at least in European Union with its GDPR law.as @Gary and @Michal_Burger wrote in their posts in the following thread on that topic

Email Tracking Feature

Under GDPR rules you need explicit permission from an EU resident to track any emails in which they are the recipient. So this is essentially the same as adding a read receipt to a message; the user does not have to give permission for you to track the message, and they don’t need send a read receipt. In most cases, tracking with permission and read-receipts will only be done for a very small percentage of your messages, so as a business tool it is useless. Some servers do not even send read-rec…

Email Tracking Feature

Once again email tracking without opt-in permission is an illegal practice at least in European Union with its GDPR law. If you use that Mailbird feature without explicit permission from recipients you violate european laws.

Email Tracking Feature

Email Tracking - GDPR EU

[Sandra_Scott-Forgues]

Thanks for the info.