Task synchronization no longer works with iOS 13

Artur2 · June 26, 2020, 3:47pm

The sync regarding calendars and contact is working fine, so it cannot be the password. Did you use latest iOS version, which is 13.5.1?

I see only this in the task folder

Screenshot_1

Gary · June 26, 2020, 3:55pm

No, I don’t have an iPhone. I am an Android user.

Those triangles next to the folders means there is a connection issue.

Artur2 · June 27, 2020, 9:39am

Many thanks Gary! Unfortunately I have still not been able to eliminate the problem.

johncesta · June 27, 2020, 12:54pm

I neither have been able to reminders in apple to sync with em client. I gave up.Installed iCloud deleted readded etc. Should have to do all this. Not once have I got reminders to work.

I can get contacts and calendar.

Gary · June 27, 2020, 1:39pm

I had no problem.

This is what I did

Setup an iCloud account through their web interface using my Apple ID.
Created an app specific password in my iCloud settings.
In eM Client I added a new calendar account, and chose iCloud. Logged in using my Apple ID and the app password.
eM Client synced with the iCloud account and I now have both my iCloud Calendar in eM Client’s Calendar section, and iCloud Reminders in eM Client’s Task section. Bi-directional, read-write.

If eM Client is not able to sync with the iCloud account, there will be an error in Menu > Operations > Log tab, or there will be a triangle warning icon next to the folders in eM Client. Going to either will give you more information on what is wrong.

Artur2 · June 28, 2020, 7:44am

Hi johncesta, may I ask which iOS version you have if you use an iPhone? In the past it worked fine, but with iOS 13 it doesn’t anymore. I mean with iOS 13 came a change in the task application, so that the synchronization no longer works.

johncesta · June 28, 2020, 4:06pm

johncesta · June 28, 2020, 4:35pm

Nope, I follow all that’s provided and while I get the iCloud calendar and see the reminders, neither syncs.

This is all I get all the time.

johncesta · June 28, 2020, 4:39pm

The only thing I can use emclient for is the contacts and mass mail.

I placed a help ticket on Created: 24 June 2020 23:39 Updated: 24 June 2020 23:39

And have heard nothing yet. Not even something that says, Hey John, but the program and we will answer your question.

If I even got that I may go and buy the program. But crickets?

Gary · June 28, 2020, 4:49pm

Pro Support is not available for Free License users. If you do not have a Pro License, you will not get a reply.

Gary · June 28, 2020, 4:50pm

The red triangle means that there is a connection issue. Please go to Menu > Operations and look for errors in the Log tab.

Artur2 · June 29, 2020, 11:38am

Ok maybe this is the reason for the problem: https://support.apple.com/en-us/HT210220

I think Apple has introduced a new protocol with iOS 13 for the reminders, which is not compatible with eM Client.

Quote: “If you upgrade your reminders on your iPhone with iOS 13 or later, your other devices — like your iPad and Mac — can’t access the reminders until you update your iPad to iPadOS or your Mac to macOS 10.15 Catalina.”

wtanzer · November 30, 2020, 1:32pm

I’m facing the same issue? is it not possible anymore to sync icloud reminders with emclient?

Artur2 · November 30, 2020, 2:47pm

Right, synchronization doesn’t work.

Gary · November 30, 2020, 4:51pm

We already know that Apple lives in a universe of its own, and are not interested in being compatible with anyone else. That is nothing new.

Gary · November 30, 2020, 4:53pm

It is. I think what was mentioned above is that tasks created on iOS13 don’t sync. Otherwise I have no issues syncing my tasks to iCloud.

Maybe I am in the minority, and maybe this is something like Google Calendar. In eM Client version 7 there were an handful of us who’s Google Calendars would not sync with eM Client. Everyone else seemed to be OK.

Bernhard_Ley · May 2, 2021, 3:42pm

Hi Gary,
I am a Pro user an I have exactly the same problem as mentioned above.
Since I upgraded my Iphone to IOS 14 the tasks are not syncronized any more.
EM Client is showing the triangle but no additional message.

The explanation:
As soon as someone upgrades with iphone to IOS 13 or IOS 14 the protocol for communication with iCloud is changed. So iCloud “knows” if you are an IOS 12 user with old protocol or an IOS13/14 user with new protocol.
Have a look here: https://communities.apple.com/de/thread/250920446
or here, Microsoft has the same problems like em client: IOS 13 icloud reminders not syncing with Outlook 16 - Microsoft Community

So if you create a task in iCloud via browser as an android user it will communicate with the old protocol and sync with em client.
If I create a task in the browser it knows that I am an IOS14 user an will communicate with the new protocol an sync with em client does NOT work.

So I assume that em client has to adopt the new apple protocol.

Best Regards
Bernhard

Bernhard_Ley · May 2, 2021, 3:53pm

Hi Gary,

just another info to support my theory:
Exactly on the day when I upgraded from IOS12 to IOS14 I’ve got a last task into my em client task list saying:
“Der Ersteller dieser Liste hat diese Erinnerungen aktualisiert.”
“Weitere Infos: https://support.apple.com/HT210220”.

Gary · May 7, 2021, 11:11am

Have a look at this comment from Apple:

Parodia26 · December 7, 2022, 8:36am

Hi all,
I’m currently testing eM Client (free license) and face exactly the same problem (mentioned here

Obviously this problem seems to exist quite a long time. Has eM Client support reacted in any way to this? As I’m currently using the free license I’m not entitled to use VIP support

I cannot be the only user who wants to have the reminders synchronized properly between iCloud and eM Client!

Any comments would be really appreciated.