SPAM filter Rule NOT WORKING

I have attempted, numerours times to mark senders as safe, yet their emails to me are always winding up in the Junk folder. I know that this is an emClient issue because if emClient is not running on my PC (I only use it on 1 machine) the emails are in my native (gmail, yahoo) inbox. Yet the as soon as I open emClient and refresh my mail list the emails are removed from Inbox and placed in Junk.

Both of the red boxed email addresses have been marked save several time. Yet I always have to retrieve them from the Junk folder.

Also, a human being is smarter than any program, so why are you preventing me from editing the SPAM filter rules?
eM Clientissue2

The Spam filter Rule looks for messages marked as spam by your server, but not moved by the server to Junk. This Rule will move them. There is nothing for you to edit in that Rule.

If the server is marking the messages as Junk, or if the server is moving the messages to Junk, then you will need to open your webmail interface for the account, go to the spam folder and mark these messages as not spam. Thereafter they will remain in the Inbox.

That is NOT what is happening. In this case the server is Gmail. If emClient is not running on my PC then the emails from these senders remain in my Inbox on Gmail. In my test I kept emClient closed for several hours and did not read the emails from the browser in Gmail. This sufficiently proves that Gmail is not marking these emails as spam.

After several hours I kept the browser window open to my Gmail inbox while I opened emClient. As soon as emClient refreshed the emails from the severs the ones in question were removed from the Inbox and placed in the spam folder. If you are watching the UI you can see emails appear and then disappear in the emClient Inbox. Then I refreshed my Gmail browser window and the emails also disappeared from the Inbox and were now appearing in the SPAM folder.

I checked my Blacklist and the email addresses in question are NOT in that list. I am telling you that there is emClient either not respecting email addresses that I deem safe, or that it is making assumptions on what is SPAM. For these particular email address I NEVER marked them as spam in the first place.

Have you checked the actions of the remaining rules to ensure one of them is not the culprit?

No it doesn’t. It just shows the Gmail is not moving the messages. It may still be marking them as spam.

eM Client doesn’t have a whitelist for this purpose so there is no way to mark an address as safe. Also, eM Client doesn’t have any spam detection ability.

That means there are two possibilities; Spam filter Rule or Blacklist Rule. That is the only way eM Client will move messages to Junk. Unless you have created another Rule to do that.

So it is either an address or domain you have added to the Blacklist Rule, in which case you can edit the Blacklist Rule and remove them.

Or the server has marked them as spam but not moved them to spam. Then eM Client’s Spam filter Rule will move them. If that is the case, you need to mark them as not spam in webmail, because the server is marking them as spam.

The FACT that the emails get moved/marked as SPAM the minute emClient starts running PROVES that emClient is the culprit. To further this point I have not started nor used emClient for several days now. I will continue to do this for a few more days to allow several emails to remain in my Gmail inbox. I will record the session which will show the emails in my Gmail inbox for those several days and then start up emClient and watch the emails hit the emClient inbox and then get moved/marked as SPAM. I will then show my blacklist which does not have any of these addresses contained within. This will prove that there is an issue with emaCLient where emails are getting moved/marked as spam that are not in the blacklist. Again, I have NEVER marked these email addresses at anytime as spam, therefore they should have never been in the blacklist at all.

Also note that something similar happened once before and I have to completely uninstall emClient, including registry entries, then re-install it to solve the issue.

(1) Are you certain that NONE of your rules, other than the 2 we have been discussing, moves messages to Junk?
(2) If you have resolved this problem once before by uninstalling and reinstalling, perhaps that is an option now as well, while awaiting a possible resolution by eM Client.

Yes, as I said that means there are two possibilities; Spam filter Rule or Blacklist Rule. That is the only way eM Client will move messages to Junk. Unless you have created another Rule to do that.

So it is either an address or domain you have added to the Blacklist Rule, in which case you can edit the Blacklist Rule and remove them.

Or the server has marked them as spam but not moved them to spam. Then eM Client’s Spam filter Rule will move them. If that is the case, you need to mark them as not spam in webmail, because the server is marking them as spam.

miércoles 01 junio 2022 :: 1027hrs (UTC +01:00)

I totally agree with @Gary
Obviously there is a problem.
You state you have checked and everything is as you want it on the server.
Do this…
Disable all the rules in eMC
This will settle once and for all the issue when you start eMC.

1./ If nothing moves to SPAM/JUNK the fault is with your RULES
2./ If messages move to SPAM/JUNK with all rules disabled the fault is server side.

¡Buena suerte!

¡Saludos desde la soleada Sevilla en España!

skybat

emc_forum@compucall.com

Hablo español, luego portugués e inglés, con conocimiento de varios otros idiomas.