I have an Android phone and an iPad and am seeing the same thing in both. My best example is from Android.
The other day I did an Amazon return and received an email with one of those QR return codes in my PC desktop program immediately. Then I drove to the UPS story. I arrived 20-30 minutes later. Opened up emClient on phone - no Amazon email. I forced a refresh - no Amazon email. So I opened up Spark and droped off my package.
That’s aside from the numerous times I receive an em notification of a new email… which is not there when I open the app.
Basically, I keep em on my phone and iPad in the hopes it gets better, but am rarely using it since it’s so unrelaibale.
Same for me. Used emc for years but synchronising and availability reliability is not great. Spark just works - it’s not perfect and I live in the hope that emc gets better and more reliable but until then am on Spark across all devices now
I have an Android phone and an iPad and am seeing the same thing in both. My best example is from Android.
If your not getting new inbox emails in the mobile Droid or iOS app but eM Client for desktop is and you are using an IMAP, Exchange, Office 365 or iCloud account, then sounds like either the mobile app account is possibly corrupted in some way or the eM Client mobile app cache or app data is corrupted and is not working properly.
So if you are not receiving new mail on your mobile apps on cell data or wifi even after manually refressing, and you have “no blacklist setup in the mobile app to block any senders or domains”, then I would suggest (if you haven’t already) to remove and readd the account again either via QR Export from eM Client for desktop or just by manually adding the account back in.
If it still won’t receive, then remove the account again and go to your mobile OS app settings and completely clear the App Cache and App Data and then uninstall and reinstall the app via the Playstore or iOS store and setup from scratch.
I personally are receiving mail ok using mob cell or wifi the same as the desktop using the latest eM Client mobile apps on Droid OS14 & iOS 17.5.
It’s useless. I have an iPhone 14 Pro Max with the latest OS. The application downloads e-mails from the server extremely slowly. I use Canary Mail every day. An e-mail sent from a computer from the eM Client application (?) to one of the mobile accounts on Canary appears immediately. First the notification, and when I open the application it is already visible. In eM Client, the notification is equally fast, but opening the application and waiting for an e-mail is a waste of about 1.5-2 minutes (I have 8 e-mail accounts). I have tested many email clients and none of them, apart from eM Client, takes so long to download. Usually 1-2 seconds is enough.
Don’t worry. I’ve been doing the computer stuff long enough to know about re-installing, cache clearing, and a few other tricks. BTDT.
But here, there’s been the same behavior in two completely different OSes from they day of the first install. It’s like the oooold commercial where the worker misses the office party because the text invitation doesn’t get to them until the party is over.
The desktop software has always been pretty solid. But the current state of the mobile apps leave a lot to be desired. The slowest email retriever I’ve seen (compared to others) since IMAP became more popular than POP.
For me it is instant same as iPhone default Mail (iPhone 14 Pro with ios 17.5.1)
So…
1./ Do you have the latest eMC Mobile version?
2./ What iPhone & OS do you have?
skybat
¡Saludos desde Valencia la soleada en España!
¡Mis mejores deseos y mantente a salvo!
In my opinion, there is something wrong with multitasking. One of the developers explained that there is no option for “apps running in the background” on iOS, but there is. If in Canary mail, Outlook mobile, I receive a notification and there is already an e-mail in my inbox (I click on the notification and there is a message, nothing is downloaded), it means that it works.
The synchronization/download new emails is only triggered when the app is started.
When you either press the “new mail notification” or you “open the app”, then the mobile client will receive mail “as per the way it’s designed” as per the below blog "to make it always 100% reliable.
but why does it take so long in this application??? In Canary Mail, with the same number of accounts, the same server settings, applications and everything else, it takes 2-3 seconds. In eM Client (iOS) one minute. If I used this application for work, I would waste 15 minutes a day. I don’t like Canary but I respect my time.
The information from support that it will work this way on iOS doesn’t appeal to me because that’s how iOS works. It doesn’t work like that because competitive applications somehow bypassed this problem.
Having similar problems on a Samsung Android phone. Painfully slow, has to be manually forced to download new messages, and tags don’t sync with the desktop app. And the other day it stopped downloading messages altogether.
I might to have found a fix for the latter. I went into “Apps” in the settings, and force stopped eM Client. Opened the app again and everything started downloading once more.
To Canary (which I don’t use), you can add Spark (both iOS and Android), Outlook (both iOS and Android), Edison (both again) to the list of email clients which download just fine in the background. Don’t forget the native email apps too.
I hope the developers aren’t really blaming the OS. Considering how good eM is, it’s sad to hear them fall back on that when other email clients don’t have it. It says very loudly that they won’t fix it.
Anyone have a quote to that effect? I’m keeping eM mobile installed expecting it to be fixed but if they claim they don’t have the tech savvy to do that, I might as well delete the apps.
agreed with all the above, plus Airmail - like you am keeping emc installed on both desktops and phone hoping that it gets updated but at the moment Spark is doing the heavy lifting for me