For the past two weeks, I have had messages routed to the wrong folders as a result of Rules seemingly processing irrelevant messages that do not match any of the criteria whatsoever. This has resulted in lost communications with clients who then reach out aggravated.
Maybe I am unaware of where to find this information, but are there logs to see how a rule is applied?
I found this article which looks to request a similar feature a couple years ago: [Feature Request] Show reason why email was sent to Spam or other folders
It’s frustrating when rules execute and there’s no way to verify the how or why, especially when the rules have not changed, but all of a sudden the behavior of how they’re applied to messages has - if I haven’t effected that change, what has?