Sometimes I want to know why certain emails were sent to a certain folder. Was it because of a poorly written rule?
Provide a way to view the “Rules” operation logs for recent emails.
Also it would be handy to be able to “undo” a rule action for certain emails from the same UI.
Sometimes that can be due to a “server based automatically filtering engine” that pics up something in the “header, subject, or body” of the email “which is a known spam type email” or “appears to be spam” so automatically moves it into the spam / Junkmail folder.
Server based automatic spam detection logs are not normally accessible by users
So if that happens and you don’t want an email going into the spam / junk folder, then you go into your Junkmail folder online, and then “mark it as not spam or not junk” which will then train your online mailbox to keep it in the Inbox for future and also move it back to the Inbox.
Or you could have either a “server based manual rule setup online in your mailbox” or a “local rule setup in eM Client” to automatically move specific email to the junk folder when it arrives.
To see server based manual rules, see your online mailbox technical support website.
To see local rules in eM Client go to “Menu / Rules” (Pc) or “Menu / Tools / Rules” (Mac) and you can "dblclick on any custom rules up to V10, or dblclick the blacklist up to V9 to see how it’s setup & modify them if need be if it’s not correct.
If you have eM Client V10 the blacklist is via “Menu / Settings (Preferences) / Mail / Blacklist”.
You can enable the Rules log in eM Client via “Menu / Settings (Preferences) / Advanced / Logging” and check the RULES box.
So once enabled save settings and close eM Client and then reopen and send & receive mail. You can see when the operations are completed via clicking the drop-down on the right of Refresh top left. Then close eM Client and look at the log.