Hi there, since i updated to version 10.3.1567 i found out that the search is not working as before. If i search for e.g. a number in the mailbody there will be no result as it was before the update. It is crazy because some text snippets can be found and some not. If i copy the same mail to another Client with the same version the text can be found.
Maybe the update crashed something like the search index? Is there any possibility to rebuild the search index without deinstalling everything?
Please make sure that you have the search set correctly to look in all parts of the message - this is the most common cause, since if you, for example, search in âSubjectâ only, you will not find text from body.
Also you can only search inside a message if the body is downloaded in the program - so for any Exchange or IMAP accounts, make sure to customize the Sync options to include full messages, and not just message list for download.
Thank you Olivia. I checked these options several times. All accounts have exactly this options already set.
In this example my collegue is searching within PayPal transaction emails. If you search the name of the customer the mail will be found. If you search for the transactionid or the reference number the mail will not be found. It seems like he can not find everything from that mails.
In the past there was not a problem at all with these kind of emails. I already tested to setup the account new on another client computer. The problem moves with the hardware.
My collegue said that this behavior came with v10. With v9 there was no problem finding different text within the mailbody.
I just just tested again on a complety new installation with the same behavior. Other Mail clients have no problem finding the text.
hey @kraeft I had the same problem but turning off âuser server search if availableâ resolved it in my case
@tomtom thanks for this, mate, I had the exact same problem, my search results were all over the place, just total nonsense, but turning off âuser server searchâ did the trick! Youâre a rockstar 
@kraeft check out tomtomâs advice above, it works.
It was driving me mad. For example, I would look for an email address and the results would include dozens of emails that had NOTHING to do with that address and even that domain.
What service provider (ie. Google, Outlook etc) do you use? If server returns nonsense search results when the server search is used, there is not much we can do about it,
I was using Gmail (I donât use emclient anymore as I switched to linux across all machines)
Hi Chris49,
i tried to deactivate the server search but there was no difference for me. We can still not find several things in existing mails.
Same here, the search has stopped working despite deactivating the server search.
This is happening for me when searching âCurrent folderâ AND the current folder is a search folder over a handful of local folders, and date is âwithin last 6 monthsâ. Any idea?
This is totally broken for me too. All settings are correct and I am getting virtually no results. One search I did on Gmail native webapp gave 37 results (ranging from 2015 to 2026) and in emclient the same search gave 1 result (from 2018). Server search switched off and all items fully downloaded.
Every time I want to search I donât even bother trying in emClient anymore - I just go straight to Gmail app. Problem is that the gmail app does not combine multiple gmail accounts and this is the whole point of using emClient for me so not perfect or ideal.
As a test for a Gmail account search message problem, try clicking on Custom folderâ in the search dropdown and only select the specific Gmail account âAll Mailâ folder and search and see if it finds whatever emails you are looking for.
Also make sure you have âSubject, Sender, Recipients, Body etc selected in the options as @Olivia_Rust advised above.
If the Custom folder All Mail search still doesnât find all the same messages as online in that same Gmail account, âthen you might have limited the amount of messages in your account setupâ.
You can check in eM Client via âMenu / Accountsâ and going to the âIMAP tabâ and under Sync Options make sure itâs set To âAll Timeâ or you wonât see all the messages when you search as in the first example screenshot below.
If that is already set, then go online to your Gmail âWebmail / Settings / Forwarding and POP/IMAPâ section, and check if you have set the default âDo not limit the number of messages in an IMAP folderâ as in the second example screenshot below.
Hi Cyberzork, Thanks for the detailed reply and fixing my problem
I did test the custom folder option and that does indeed work and produce all the results. Does this mean I need to select this each time I do a search or is the setting sticky?
I did test the custom folder option and that does indeed work and produce all the results. Does this mean I need to select this each time I do a search or is the setting sticky?
No you donât normally need to select custom. You only usually select âAll Foldersâ in the search and it should find exactly the same thing âwith the same search optionsâ in the dropdown field.
If that doesnât work, you might need to contact official vip support via lodging a support ticket as to why itâs not working for you. It does work for me personally without using custom.
Also when you choose All Folders and search, if you see above the message list âShow Optionsâ as in the screenshot below, click on that and choose the option you want.
As some account messages in the search results âmay not all appear straight awayâ and be incomplete âuntil all fully downloadedâ.
