Hi there, since i updated to version 10.3.1567 i found out that the search is not working as before. If i search for e.g. a number in the mailbody there will be no result as it was before the update. It is crazy because some text snippets can be found and some not. If i copy the same mail to another Client with the same version the text can be found.
Maybe the update crashed something like the search index? Is there any possibility to rebuild the search index without deinstalling everything?
Please make sure that you have the search set correctly to look in all parts of the message - this is the most common cause, since if you, for example, search in “Subject” only, you will not find text from body.
Also you can only search inside a message if the body is downloaded in the program - so for any Exchange or IMAP accounts, make sure to customize the Sync options to include full messages, and not just message list for download.
Thank you Olivia. I checked these options several times. All accounts have exactly this options already set.
In this example my collegue is searching within PayPal transaction emails. If you search the name of the customer the mail will be found. If you search for the transactionid or the reference number the mail will not be found. It seems like he can not find everything from that mails.
In the past there was not a problem at all with these kind of emails. I already tested to setup the account new on another client computer. The problem moves with the hardware.
My collegue said that this behavior came with v10. With v9 there was no problem finding different text within the mailbody.
I just just tested again on a complety new installation with the same behavior. Other Mail clients have no problem finding the text.
