Pop3 Failures Server101

Mail
1

Hello,

Anyone have any success getting POP3 to work with Server101 ?

I keep getting stuck in an and endless loop where it says login credentials are wrong, I’m using port 110 , and don’t use secure connection ( I know the creds are valid as I have them working in Outlook, and just to be double sure deleted the account in outlook and re-added and it works)

Any Ideas what to try, I have already deleted the account close EM and rebuilt and have the same issue , key item to note SMTP works with no issues.

Validated with server101 and they see no issues on their side.

2

I had to drop to version 9 of the em client , version 10 is forcing GSSAPI

Is their another workaround in version 10

3

Can you disable GSSAPI at your server end ? Suggest to ask your administrator to disable it if its not your own server as eM Client 10 uses newer authentication.

Alternatively you could try the following strings in the POP account Diagnostics Tab / Parameter as @gary advised in a thread on a similiar GSSAPI server problem and see if it works.

–force-pop3-auth PLAIN --force-smtp-auth PLAIN

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Also for V10 for a POP account you can use the following Ports and Security Policies when manually setting up via “Add Account / Mail / Other” if you need them.

POP
Incoming Server - mail.yourdomain.com
Port 995
Security Policy "Use TLS on Special Port”

SMTP
Outgoing Server - mail.yourdomain.com
Port 587
Security Policy "Use STARTTLS (Always)

Or

Server Address - mail.yourdomain.com
Server Port - 465
Security Policy "Use TLS on Special Port”

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4

Hello,

I tried –force-pop3-auth PLAIN --force-smtp-auth PLAIN and still have the same issue.

Unfortunately Server101 is not willing to disable GSSAPI.

Serer 101 does not do secure connections for POP3 so have to use port 110 , with no secure connection.

Are their any hotfixes scheduled where an option could be put in place to disable GSSAPI ?

SMTP works with no issues.

This is a show stopper for me using the product

Below are the details from the log after applying the Parameters

20:56:26.757|00E| eM Client 10.4.5606+58d51c0206 (Windows)
20:56:26.759|00E| Account’s UID is xxxxxxxxxxxxxxxxxxxxxxxxxxx
20:56:26.759|00E| AccountBase.ChangeOnlineState : State changed to ONLINE due User
20:56:29.373|032| POP3 S: +OK POP3 [10.1.1.9] v2001.78rh server ready
20:56:29.374|032| POP3 C: CAPA
20:56:29.444|032| POP3 S: +OK Capability list follows:
20:56:29.444|032| POP3 S: TOP
20:56:29.444|032| POP3 S: LOGIN-DELAY 180
20:56:29.444|032| POP3 S: UIDL
20:56:29.444|032| POP3 S: STLS
20:56:29.444|032| POP3 S: USER
20:56:29.454|032| POP3 S: SASL GSSAPI LOGIN
20:56:29.454|032| POP3 S: .
20:56:29.459|032| POP3 C: AUTH GSSAPI
20:56:29.531|032| POP3 S: -ERR Bad authentication
20:56:31.714|032| POP3 C: AUTH GSSAPI
20:56:31.785|032| POP3 S: -ERR Bad authentication
20:56:32.206|032| POP3 C: AUTH GSSAPI
20:56:32.278|032| POP3 S: -ERR Bad authentication
20:56:32.637|032| POP3 C: AUTH GSSAPI
20:56:32.709|032| POP3 S: -ERR Bad authentication
20:56:32.846|032| POP3 C: AUTH GSSAPI
20:56:32.918|032| POP3 S: -ERR Bad authentication
20:56:33.038|032| POP3 C: AUTH GSSAPI
20:56:33.109|032| POP3 S: -ERR Bad authentication
20:56:33.230|032| POP3 C: AUTH GSSAPI
20:56:33.301|032| POP3 S: -ERR Bad authentication
20:56:33.398|032| POP3 C: AUTH GSSAPI
20:56:33.469|032| POP3 S: -ERR Bad authentication
20:56:37.368|032| Exception: MailClient.Accounts.AuthenticationAbortedException: Authentication aborted
20:56:37.368|032| at MailClient.Protocols.Pop3.Pop3ReceiveCommand.Authenticate(WorkerStatus status)
20:56:37.368|032| at MailClient.Protocols.Pop3.Pop3ReceiveCommand.Connect(WorkerStatus status)
20:56:37.368|032| at MailClient.Protocols.Pop3.Pop3ReceiveCommand.Execute(WorkerStatus status)
20:56:37.368|032| at MailClient.Commands.Command.Process(WorkerStatus status)
20:56:37.368|032| AccountBase.GoOfflineAsync : State changed to OFFLINE due LoginCanceled
20:56:37.369|010| AccountBase.ChangeOnlineState : State changed to OFFLINE due LoginCanceled

5

authentication
20:56:31.714|032| POP3 C: AUTH GSSAPI
20:56:31.785|032| POP3 S: -ERR Bad

Ok as that example GSSAPI Plain text string doesn’t work for your POP account, then you probably need a specific POP string for your Server101

So if you have just installed eM Client and are still inside your 30day trial period, then email [email protected] for initial assistance.

If you are outside your 30 day trial period and have a current active paid Pro, Personal or Business license, then go to the VIP support page and login and submit a ticket for official help.

Apart from that if there is others on this free community forum who use POP accounts with Server101 they might reply to this thread.

6

Thanks , Sent the email yesterday waiting for their feedback.

If anyone else has any ideas please let m know