Yes. I was hoping this would be automatic too.
I was on the phone and on line for a long time this morning and was assured that it would work.
I re-checked Xfinity On Line and I can log on with both accounts.
Also, I just tried the manual set up for the second and matched ports and security with the first account (imap 143/force ssl, smtp 587 force ssl), and got the same error message.
I wasn’t exactly sure about encryption, but I don’t think that is it.
Just read you advice about Two Step (Two Factor authentication) Seems like that is a possible answer.
I went to the xfinity account on line for the second account, and found where 2 step or 2 Factor
Authentication was marked as OFF. So it does not seem to be enabled.
But I remember when I set up the first account, the tech support told me to Check allow third party access and I did not do that with the second. Do you think that could be it?
Did some email tests. Looks like second account is sending but not receiving. But not sure.
Could just be the receiving mail server just hasn’t processed it yet for you to receive. Might take a few minutes to arrive in. So as long as your test sent mail “is showing in your 2nd account sent box” it’s definitely gone. If it’s not in your 2nd account sent box then there is a problem somewhere.
To test if your second account is receiving. Go online to your first Comcast account via webmail and send yourself an email to your second email account.
Then once sent, click "Refresh in eM Client and see if your second mail account receives the email.
The second account seems to be sending okay. I checked the sent folder and found the test email
sent by the second account.
However the receiving is not working. I have even started getting error message saying “delivery to
(the second account) has failed.” The Refresh did not seem to have any impact.
Any idea why it is not receiving emails, or what I can do?
However the receiving is not working. I have even started getting error message saying “delivery to
(the second account) has failed.
Click the drop-down arrow on the right of Refresh top left and click Show Operations. Then click the Log tab and look for any obvious error messages and paste them in this thread and we might then be able to see what’s wrong.
Also are you receiving mail ok to your 2nd mail account online in webmail via Comcast webpage?
The answer to the first point - I did the Refresh/Show Operations/Log for obvious errors. I don’t know
how to blur the email address info on the screen shot so I am not able to paste it, but it says
5 items are logged. For both my first account and second. “imap synchronizing folder list” and Imap sync folder/ inbox.
You previously asked what exactly are the error messages. Strangely enough, it is email from "mailer
daemon @comcast.net. TO the second emal. Says " This is an automatically generated Delivery Status Notification. Delivery to the following recip. failed permantly. Reason - Permanent Error. That
is the only error message I have seen.
As to your second question. I went to webmail page Comcast and the sent box has all messages
sent but none of the receiving mail was there.
This is an automatically generated Delivery Status Notification. Delivery to the following recip. failed permantly. Reason - Permanent Error. That
is the only error message I have seen
Dblcheck your sent box email addresses as “could be there is just a typo” in your sent email address causing the permanent error messages.
As to your second question. I went to webmail page Comcast and the sent box has all messages
sent but none of the receiving mail was there.
If your sent emails from eM Client are showing in your sent folder in the Comcast mailbox end “and are the correct email spelling” but haven’t been received yet, and you are getting permanent error messages, then I would give Comcast / Infinity technical support a call, as they need to check their end as to why they haven’t left their server.
Tell them you see them in your mail account sent box online in webmail, but they are not received. Let them know you are getting permanent error messages.
Yes, the sent emails from eMClient are showing up in my Comcast mailbox, and are the correct
spelling, but have not been received yet. I am getting error message from Comcast.
I want to find out why they haven’t left their server.
Okay, trying to get a handle on how to communicate this to them. I’ve been working on this for
hours and am weary.
Yes, the sent emails from eMClient are showing up in my Comcast mailbox, and are the correct
spelling, but have not been received yet. I am getting error message from Comcast.
So definitely eM Client “is working properly and sending your email ok with correct spelling” as they are showing ok in your Comcast sent mail box online.
I want to find out why they haven’t left their server.
Okay, trying to get a handle on how to communicate this to them
So you will have to keep trying to contact Comcast / Infinity technical support as they are the only ones who can help you further.
As I advised previously, when you get through via whatever contact method they have, give them the permanent error message you are getting.
Just got off the phone with Comcast. They placed an order to fix this on their end and will call me
tomorrow to make sure it is fixed.
Appreciate all of your help.
The problem was the Auto Forwarding for the second account was being sent to an inactive account that I recently deleted from eM client. So that is why it was not sending correctly.
