same problem and forced to additionally use Thunderbird. When will Em Cliete finally solve this problem?
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Many thanks for the clarification
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Can you please provide a screenshot showing that the Outlook.com account in Thunderbird is setup with oAuth. I have not been able to connect like that from Thunderbird, and the only screenshots provided by users show username (which is not oAuth).
But eM Client works fine with oAuth. Setup a Gmail account and see. The issue is that the Microsoft server is no longer authenticating IMAP with oAuth. This is a server specific issue, not an application one.
You can setup an Outlook.com account as Exchange by adding a new account using Mail > Exchange. You will need to edit your registry to disable Exchange oAuth, then this will setup the account without oAuth, and so it will work.
If you use the manual setup as I gave above, and you are still not able to connect, as a test, can you completely disable any anti-virus, firewall, proxy or VPN, then try again. Anti-virus applications like Avast are especially known for blocking Internet access, so in Avast, disable the Mail Shield.
If that still doesnât work, check the settings.
IMAP should be port 993 and Use SSL/TLS on special port (legacy)
SMTP should be port 587 and Force usage of SSL/TLS
After making any changes, click on Save & Close, then restart eM Client.
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This is because you are using oAuth.
Please setup the account again using the manual setup I gave above.
The easiest way to see if you are using oAuth is look for a username and password field in the account settings. If there is no username and password, you are using oAuth.
When you setup with the manual setup, your IMAP tab will look like this. It will have this additional section:
Exchange is a corporate paid service ⊠Why should I pay if I am a private person and have already bought emclient. Previously, everything worked âwithout dancing with a tambourine.â Why now (about a week), if many people have this problem, the Em Client itself does not respond to the fix?
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You can setup private free Outlook.com accounts with Exchange.
I have responded by giving you a way to connect without oAuth, so bypassing the server problem. But there is nothing else we can do as the issue is with the Microsoft server.
Best solution if you want to use oAuth, is for you to contact your provider and ask for assistance. If you are afraid of the Redmond machine, then please use the manual setup I gave above. This will allow you to continue using your Outlook.com account without the oAuth token until Microsoft can fix their problem.
Itâs such a relief to know why I canât access emails via eM client as I really love using it.
But I havenât been able to use the above way of accessing Hotmail emails via eM Client in the meantime. I just get a âServer says âLOGIN failed.ââ message. As itâs so many of us affected is there any chance of a step by step how to set things up without using an oAuth certificate?
Keep up the great work.
To setup your Outlook.com email account in eM Client without oAuth:
1. Go to Menu > Accounts.
2. Click on Add Account.
3. Choose Mail > Other
4. Enter your Outlook.com email address
5. Add the IMAP server name: imap-mail.outlook.com, and your password
6. Add the SMTP server name: smtp-mail.outlook.com
7. Done.
If the configuration doesnât work, tick the Ignore test results option and finish. Then go back to the IMAP and SMTP tabs, and change the port and security settings to the following:
IMAP should be port 993 and Use SSL/TLS on special port (legacy)
SMTP should be port 587 and Force usage of SSL/TLS
Then click on Save & Close and restart eM Client.
If that still does not work, completely disable any anti-virus, firewall, proxy or VPN, then try again.
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I tried to contact Microsoft but canât get through to them directly. I get lost in a jungle of barely relevant information and after jumping through various hoops and logins ended up just being directed to open my emails via their website. Has anyone successfully contacted them? Iâd love to know how to do so.
Really appreciated having the steps to follow but it still doesnât work. Iâve tried disabling Avast (and ending it in task manager too) but it doensât seem to help. Iâm not running a VPN or Proxy and turning off the firewall didntâ seem to make any difference.
This is a typical issue with Avast, and is not related to the Microsoft IMAP oAuth issue. Please disable the Avast Mail Shield and try again.
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Mail Shield definitely disabled but same error message. âServer says LOGIN failedâ
Morning @Gary
Recently registered and first time posting .
The only mail client its not working atm without 0auth ( at least for me ) its yours.
Working so far with thunderbird and outook 2019 ( 365 packet )
With all due criticism, pleas trust me, you should double check it ( without 0auth ).
For im sure microsoft its the troublemaker on the 0auth.
Cheers.
PS: tried with and without vpn aswell, and DNS too
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Can you please provide a screenshot of the IMAP tab for your Outlook.com account in eM Client. You will find that in Menu > Accounts.
That is not working for me, it rejects the certificate⊠probably cause I have the two steps security⊠any solution?
Yes, I have given it above. Please setup the account using the manual setup, and it will not use oAuth. If you have 2FA enabled, disable it and see if there is any difference.
It worked after I used an âapp passwordâ generated by Microsoft via the security settings of my Microsoft account. Gary youâre a star!
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Yes ⊠with this explanation it worked !!! Thank you very much for your patience and for a detailed answer. All the same, you are the best))) But this answer in pictures should be left at the very beginning of the post, and then everyone will probably understand and understandably
I have the problem with oAUTH on a Microsoft account. I deleted it then re-added it and it still didnât work. I then deleted it again and tried to manually set it up, there is no option available so I had to enter a fake email address when the manual setup button appeared. Incidentally I have lost ALL MY TAGS doing this which is a disaster for me.
I discovered this works on one computer but not on another (I have 4 licences).
As a test I downloaded and installed MailBird and TheBat!. They both work fine out of the box with oAUTH so this appears to be an eM Client issue.
The suggestion that users should contact Microsoft is laughable, how on earth can a user get through to anybody at Microsoft who is in position to fix this?
eM Client used to be very responsive but nowadays they seem to concentrate on pretty themes and preventing you seeing some information depending on what folder your are in instead of fixing the technical issues and the long term issues such as not being able to whitelist the address book.
We need some urgent action please.
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