NonJunk tag keeps appearing automatically – “Hide tags” rule does not work

[mirkozax]

Hello,

I am having a persistent issue with the “NonJunk” tag in eM Client.

The NonJunk tag is automatically displayed on newly received messages. I manually removed the tag from existing messages, but it appears again on new incoming messages.

I have already tried the suggested workaround:

Rule: After message has been received → Hide tags → NonJunk

The rule is enabled and applies to all accounts. However, I tested it with a newly received message and the NonJunk tag still appears.

I also checked the raw message headers. The NonJunk tag is not present in the message headers, so it appears to be an IMAP keyword/flag that eM Client is displaying.

Is there a way to permanently prevent eM Client from displaying the NonJunk tag, without hiding or affecting my other tags?

Thank you.

[cyberzork]

Rule: After message has been received → Hide tags → NonJunk

The rule is enabled and applies to all accounts. However, I tested it with a newly received message and the NonJunk tag still appears

Sounds like it’s the adaptive Junk filter causing it from either Thunderbird or another Mail client based on Thunderbird as @Olivia_Rust advised in her post below in the following thread and what you can do to remove the non junk tag.

Labels - how to get rid of them

eM Client does not add/show a tag NonJunk or any other tag based on the header X-Spam-Flag: NO. Have you perhaps used Thunderbird (or another mail app based on Thunderbird) previously? Their adaptive Junk filter is what assigns the NonJunk state as a tag and then they keep that tag hidden - but when synchronized to another app via IMAP, it shows as any other custom tag. So turning off that feature in Thunderbird and then removing the tag manually is what solves the issue. To get rid of the ta…

[krystof.krticka]

By any chance is the mailbox shared because I have this issue only in shared mailboxes where other users sync using Thunderbird.

[cyberzork]

By any chance is the mailbox shared because I have this issue only in shared mailboxes where other users sync using Thunderbird

So as you have other Thunderbird users, sounds like that adaptive junk filter feature will need to be disabled their end to stop the non junk tag.

Alternatively they could install and use eM Client to avoid that issue

[mirkozax]

I have already disabled “Enable adaptive junk mail controls for this account” in Thunderbird on all computers where this IMAP account is configured.

I then tested again with newly received messages, but the NonJunk tag is still being added and displayed in eM Client.

I also tried the eM Client rule:
After message has been received → Hide tags → NonJunk

The rule is enabled and applies to all accounts, but it does not hide the NonJunk tag.

Is there another way to prevent eM Client from displaying this IMAP tag?