I installed the app in my iPhone this week. I use emClient in desktop so I would prefer to BlueMail. I imported all setups using the QR from desktop. After a few hours I discovered that I don’t have notifications, but I don’t have because I don’t have new mails until I open the app.
I checked that push was on, but no way.
Finally I delete the account and create a new one. My server is gmail and I use IMAP. After this it seems to work fine along some hours, I had the new emails and received the notifications without open the app. It was last Friday April 19th. Yesterday 20th it’s not working again.
I don’t know if it’s my problem, or the Firebase server isn’t work, or what. The log shows that only sync when I open the app. and stops to sync when the main screen isn’t present.
As you have Push Notifications turned on and the problem returned even after removing and re-adding your account in the app, then send that feedback to [email protected]
Let them know your eM Client app version and iOS version
I have the same issue. Only downloads new email messages and the badge icon with number of new messages will only appear if I open the application and I am actively using it.
So this is exactly the issue I’m having. I get a notification on my iPhone. When I go to the app, there is no number indicated, and the email has not loaded. I looked for any setting on the app, but I’m not seeing it. I have allow notifications on my phone. I kept the email app that comes with the phone and it loads the number on the app as well as the email. I’m guessing there is something more that needs to be done for this feature to work in the mobile app?
I sent an email to the mobile division and got this reply: “we are aware of it. Our developers are working on getting the eM Client to display badge icons for new messages. It should be available in our future releases.”
The badge icon shows the number right, the problem it’s the app doesn’t sync in the background. When I open it syncs, and them the badge is right. Meanwhile the app doesn’t sync there isn’t badge because there aren’t new mails in the app.
They need to solve the sync in the background as another apps do.
Same issue here. I have push turned on and the only way to see new email is to open the app. Then and only then will the badge count update as well. Background app refresh also does not work either. Seems like the mobile app was not ready for general release.
I have push turned on and the only way to see new email is to open the app. Then and only then will the badge count update as well.
There should be a way to make the badge update “once you get push mail notifications”, so then even if it doesn’t receive in the background due to constraints of the iPad you still visually see it.
After exchange with support a lot of mails with test, logs, and more mails they wrote me that finally the team had found the problem and it will be solved in the next version of android and iOS.
Crossing fingers.
I’m new here and I’m just checking in to see if there is any new developments regarding the mobile app not syncing mail. I haven’t checked the calendar but I can only assume this is the same issue. I have to open the app and then mail is synced and the badge updates to the correct number. When will there be an update?
I’m new here and I’m just checking in to see if there is any new developments regarding the mobile app not syncing mail.
I have to open the app and then mail is synced and the badge updates to the correct number.
The iOS and Droid app (do sync fine as designed) “when the app is not open” as long as you have Push Notifications turned on in the app as per the eM Client mobile app blog link in Sept 2023.
When the mobile app is closed, you will get new mail notifications appear at the top of your device where you then “press the notification” , which then opens the mobile app and retrieves the new message in the mail notification.
So just make sure you have Push Notifications enabled in the mobile app and it will work.
The only issue at the moment is that when the Push Notifications arrive (while the app is closed), the dock bar badge “doesn’t update on iOS”, but that’s apparently been fixed as per @Lombar advised in his post further up from eM Client support, but that update hasn’t been released yet.
Thank you for the quick response. I had to look a little closer in each of my mail accounts and there is a tab to turn On Push Notifications which was Off. Once I turned it on, mail notifications started to work. Thank you for that. Why this isn’t already set to On by default is a concern. Yes the Badge count still doesn’t work but you mentioned it will be fixed in the next update. Is there a date that can be expected ?
If you are not getting any push notifications on your Apple device, go in your eM Client app to “Menu / Settings”. Then “Open your account” and under Preferences enable Push Notifications as in the below Gmail account iPad example.
If you have already done that, then go to your iOS device “Settings / Notifications / eM Client” section, and make sure you have “Allow Notifications enabled at the top” and selected “Lock Screen”, Notification Centre & Banners" as per the below example iPad screenshot.
Note: The only option that is not working atm is the iOS Badges. That hopefully will be fixed soon.
