Hello,
I installed em Client on my iPhone. However there is no badge showing the number of unread emails, unless I open the app.
When I get a new email, I get a push notification from em Client, but the icon shows no badge. When I open the app, it seems to then load the email. When I close the app without having read the new email, then I get the badge.
That is very annoying. Is there something that can be done to show the badge directly?
Thanks!
Yes I’m experiencing the issue. I get a notification on my phone, but there’s no badge count until I open the em client app. Then it shows the email and the count is on the app. I was told by em client they are working on this. It’s been a while so I hope they can figure it out soon.
I deleted em Client today. Cannot work with an app that fails to use basic iOS features. Very disappointing, because in general the app looks great.
Yes I too also have “no badge notifications for new unread emails in the inbox” using the latest eM Client iOS mobile app V10.0.2080 and iOS 17.4.1
I only see eM Client new mail notifications “on the lock screen” & new mail “notifications appear from the top when not locked”, but no badge notifications on the eM Client icon on the iPad background or on the iPad dockbar.
I definitely have setup eM Client mob app in iOS Settings / Notifications / eM Client for badges, but none appear. Other iOS mail app notification badges do appear ok.
My iOS eM Client notifications setup example.
Yes, I have the same experience. Pop-up notifications appear on the lock screen, but not badge on the app icon.
I also checked that I have enabled notifications and badge display.
I find that the badge appears only when I open the app, which has yet to download newly received emails. And after downloading new emails to the app, I leave them unread. Then you can see a badge with a number next to the app.
I was told by em client that they were working on a repair for this issue. I’ve not heard or seen a fix as of today. I had to switch back to my old email app on my iPhone. Not having the notifications or badge numbers is a deal breaker for me. I hope they figure it out soon and I’ll be very happy to try them again.
Testing the latest iOS mobile app V10.0.2643 it’s still “not showing new mail badge counts” & only showing new mail banner notifications.
The only way currently I see new mail badge counts, is to open the app after the new mail banner notification appears (when I’m in the room or house) which then “once the new mail appears in the app”, the badge count then shows. But I miss that eM Client new mail notification alot of the time as are not in the room and “don’t always swipe down to look at notifications”.
So currently for my Google account on the iPad in the interim, if I am not in the room and miss the eM Client banner notification, I currently use the Gmail app new mail badge, but if I didn’t have that, then I wouldn’t see the new mail at all unless I randomly opened the eM Client app or manually swiped down to look through the notifications.
So need to get the badge count showing “when the new mail push mail” notifications appear.
Ps I realise the app currently doesn’t update new mail while in the background as per the way it’s designed “which is ok with me”, but as long as I can see the badge count that will still be ok.
At least I know then there is new mail at a glance via the badge when I am back in the room.
Not seeing badge count either. I thought that was a mandatory thing for a iOS app, lol.
No badge at all, at any time. Even if i open the app after new mail notification.
Same here. Still. And no reply from the developers. It has been 7 months since this post was created.
Yes I tested the current iOS app on the latest iOS 18.2 on a brand new 10th Gen iPad the other day and still no Badge Notifications.
Hopefully it will be fixed in the next mobile app update @Michal_Burger advised in his post in the following thread all being well coming soon.
Have reinstalled em client for ios a number of times because I thought the missing badge count might be resolved, but to no avail. Hopefully an app update will not be too far away. Otherwise the app is pretty useless.
I first thoght this is an iOS problem with this app but it seems to caused by the app itself. Really suprised as I never used any app where this wasn’t working.
The latest eM Client iOS app V10.2.1445 via the App Store on the iPad “does now show the badge count” for me on the shortcut & dockbar with iPad OS 18.3 .
So now “even when the app is closed” or “open and running in the background”, the badge count now seems to appear provided you have push mail notifications in your eM Client account setup, and also badges enabled in the iOS Settings / Apps / eM Client app.
After more Testing of the new app V10.2.1445 on iPad, the badge count “very rarely appears when the app is not open and running in the background”. Tested this on 2 iPads running 18.3 OS.
However if the app is open and running in the background, the badge allways appears / updates.
What I noticed is that the badge count is grouping all new mails of a conversation to just 1 if you have grouping conversations activated. That’s very misleading as inside the app the mail count is correct.
Counting conversation changes (when conversations are enabled) is intended behavior.
Regarding the “random” badge behavior:
The new version indeed changes the method of notification handling, so in ideal world, every time we send push notification from our server, the alert is shown on device (if the user wants it and allows it via the settings) and THEN our app MIGHT get started in background (if the system decides to do so). We have zero control of “if” and “when” the system launches our app. For the cases the app is executed, it tries to synchronize the account data, count the unreads and puts them into the badge. The required prerequisite for the mentioned behavior is “Background App Refresh” enabled for the app.
The same applies for the message download. If iOS allows us (and the given mail server is currently available) we try to download the message content after the push notification “wakeup” occurs (if it occurs).
But the counting doesn’t work for the badge. If I received 2 new mails from a conversation the badge only shows 1.
Right, because one conversation contains changes.
Still a bit strange as I would suspect the badge count to show me how many unread mails I have.
Apples mail app does it like this and also other Messenger apps show me the amount of unread messages in their badge count regardless of whether they come from individual contacts or all from the same person or group chat.
Maybe you could make this behaviour changeable in settings?
BTW I also just noticed that the badge count didn’t appear until I opened the app. But as mentioned above this is probably caused by the iOS background app refresh logic. I read that the interval also depends on how often and at what time you usually open the app. I think I haven’t open the app for 1 or 2 hours when this happened so iOS has decided to not start the app in the background even if there was a notification from that app. Interesting that iOS can’t detect that the notification comes from that app that it’s decided not to run in the background that moment.
