1 I have used emclient for over 10 years. Twice paying for payware edition. For the first time 2 days ago, it would not import any new messages. It asked for to enter the “password” to my xfinity account which is my ISP. I spent 7 hours trying different things, with no luck.
2 So I went and downloaded Mailspring and entered the exact Xfinity same username and password and Mailspring wored perfectly and shows all the new messages.
3 Meanwhile emclient has not imported any new messages for 2 days with precisely the same account settings that I put into Mailspring.
4 Remember: I spent hours trying to get emclient to accept my account settings. HOURS!!
5 So, I just will be using Mailspring. My years and years of emclient usage comes to an end.
Thank you. Yes, Xfinity. I read your suggested thread and it fixed my issue. Now eMclient is working correctly again.
There are 3 boxes in emClient General, IMAP, SMTP. sign in and password are the sign ins and passwords that connect you to the Xfinity website when you visit there.
Gary (in the thread above said);
The ports and their respective security policies are:
SMTP
Port 587 = Force usage of SSL/TLS
Port 465 = Use SSL/TLS on special port (legacy)
Port 25 = Use SSL/TLS if available
IMAP
Port 993 = Use SSL/TLS on special port (legacy)
Port 143 = Use SSL/TLS if available
POP3
Port 995 = Use SSL/TLS on special port (legacy)
Port 110 = Use SSL/TLS if available
I used the top line on SMTP and IMAP (I don’t use POP3)
SMTP
Port 587 = Force usage of SSL/TLS
IMAP
Port 993 = Use SSL/TLS on special port (legacy)
I wish this would work for me. I’ve been having trouble with my one comcast account for months. I don’t know what to do anymore
if you have two step (2FA) enabled / setup in your Comcast / Infinity) mailbox, “make sure you use a generated app password” and not your normal email login password. If this account had an app password before, “delete it and regenerate a new app password”. Then try adding your account again via the automatic account wizard.
If you have already tried with a new app password, then “try disabling two factor authentication” in your account and use your normal email password and see if that allows you to authenticate" with the automatic account wizard in eM Client.
Also make sure on the Comcast / Infinity account not authenticating, “that you enable third party access” or eM Client will fail to authenticate.
Thank you for the suggestion. We don’t have 2 step sign in enabled.
Then as you don’t have 2FA enabled and i presume have already allowed third party access in your Comcast / Infinity account, “click the dropdown on the right of Refresh” and click “Show Operations” and then click the “Log” tab and look for any obvious error messages and paste them in this thread. We might then be able to see why it won’t connect.
Yes, third party access is enabled. Basically getting a message the that password is wrong and a POP UP message that says :SERVER SAYS “1014”
4:50:29 PM [email protected] [IMAP] MailClient.Accounts.ConnectionException: Failed opening connection to server.
—> System.Net.Sockets.SocketException (10060): A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.ThrowException(SocketError error, CancellationToken cancellationToken)
at System.Net.Sockets.Socket.AwaitableSocketAsyncEventArgs.System.Threading.Tasks.Sources.IValueTaskSource.GetResult(Int16 token)
at System.Threading.Tasks.ValueTask.ValueTaskSourceAsTask.<>c.<.cctor>b__4_0(Object state)
— End of stack trace from previous location —
at System.Net.Sockets.TcpClient.CompleteConnectAsync(Task task)
at MailClient.Imap.Base.Connection.CreateTcpClientAsync(String hostname, Int32 port, TimeSpan timeout, CancellationToken cancellationToken)
at MailClient.Imap.Base.Connection.<>c__DisplayClass82_0.<b__0>d.MoveNext()
— End of stack trace from previous location —
at MailClient.Imap.Base.TransportPipe.<>c__DisplayClass28_0.<b__0>d.MoveNext()
— End of stack trace from previous location —
at MailClient.Imap.Base.TransportPipe.UpgradeStreamAsync(Func2 callback) at MailClient.Imap.Base.Connection.ConnectAsync(Func2 getStream, CancellationToken cancellationToken)
at MailClient.Imap.Base.Connection.ConnectAsync(Func`2 getStream, CancellationToken cancellationToken)
at MailClient.Protocols.Imap.ConnectionPoolEntry.ConnectInternalAsync(CancellationToken cancellationToken)
— End of inner exception stack trace —
at MailClient.Protocols.Imap.ConnectionPoolEntry.ConnectInternalAsync(CancellationToken cancellationToken)
at MailClient.Protocols.Imap.ConnectionPoolEntry.ConnectInternalAsync(CancellationToken cancellationToken)
at MailClient.Protocols.Imap.ConnectionPool.AcquireConnectionAsync(Folder mailFolder, Boolean noSelect)
at MailClient.Protocols.Imap.ConnectionContext.CreateContextAsync(ImapAccount account)
at MailClient.Protocols.Imap.ImapFolderSynchronizer.ListFoldersAsync(IListFoldersProgress progress, Folder homeFolder, CancellationToken cancellationToken)
at MailClient.Protocols.Imap.ImapFolderSynchronizer.GetFolderList(IListFoldersProgress progress, Folder homeFolder, CancellationToken cancellationToken)
at MailClient.Protocols.Common.FolderSynchronizer.<>c__DisplayClass21_0.b__0(WorkerStatus status, CancellationToken cancellationToken)
at MailClient.Protocols.Imap.ImapActionCommand.<>c__DisplayClass11_0.<.ctor>b__0(WorkerStatus ws, CancellationToken ct)
at MailClient.Protocols.Imap.ImapActionCommand.ExecuteInternalSync(WorkerStatus status)
at MailClient.Protocols.Imap.ImapActionCommand.Execute(WorkerStatus status)
at MailClient.Commands.Command.Process(WorkerStatus status)
— End of stack trace from previous location —
at MailClient.Storage.Synchronization.FolderSynchronizerExtensions.SynchronizeSubfoldersAsync(IFolderSynchronizer synchronizer, Folder folder, SynchronizationPriority priority, CancellationToken cancellationToken)
at MailClient.Protocols.Imap.ImapAccount.SynchronizeIntAsync(Boolean forced)
at MailClient.Protocols.Common.SynchronizableMailAccount.<>c__DisplayClass22_0.<b__0>d.MoveNext()
AccountId = 5a518f41-97c0-4d39-b7ba-98ee8fc45369
AccountName = [email protected]
IMAP_SERVER_TYPE = Unknown
RunInPlace = False
GUIStatus_Exception_Reported = True
SocketException
ErrorCode = 10060
NativeErrorCode = 10060
SocketErrorCode = TimedOut
—> System.Net.Sockets.SocketException (10060): A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
[/quote]
These type of errors can sometimes be related to a program interferring such as a eg: optionally installed “Firewall / Security program or optionally installed Antivirus program or Vpn”. So if you have anything like that installed “other than what comes default with your os” try completely disabling those to test.
Apart from that, you might possibly have “incorrect Incoming Mail Server Settings”. So if you don’t have any optionally installed programs like the above installed or you do but disabling made no differance, then update what your incoming “Server Address, Server Port & Security Policy” is so we can see if there is any obvious error messages.
Basically getting a message the that password is wrong and a POP UP message that says :SERVER SAYS “1014”
That error can sometimes be due to your current Network setup “DNS Address’s”. So “if you are manually assigning DNS address’s”, then you can also try using eg: either of the following public DNS address’s and see if it makes any difference to that error. I use the Google DNS address’s.
Google DNS: 8.8.8.8 and 8.8.4.4
Cloudflare DNS: 1.1.1.1 and 1.0.0.1
If you “are automatically assigned DNS address’s” then ignore that and use your default ISP assigned DNS address’s. You can also eg: try flushing the DNS via the ipconfig /flushdns command and reboot if you have Windows and see if that makes any difference.
I really appreciate your response. The issue is that I have this problem on 6 devices. Same issue. One of the device’s is a cellphone, 4 devices are on computers on the same network and 1 device is in another location on a different network.
Comcast is saying that my email is blacklisted on their service for an unknown reason and that I have to wait 24 hours for the servers to synchronize to remove my account from being blacklisted however that only fixed the SMTP to connect and not the IMAP. So they want me to now delete my account from all devices and wait the 24 hours again.
Comcast is saying that my email is blacklisted on their service for an unknown reason and that I have to wait 24 hours for the servers to synchronize to remove my account from being blacklisted however that only fixed the SMTP to connect and not the IMAP.
From looking at the Xfinity forums that happens a bit for alot of users.
That can happen if they detect eg: suspicious activity, such as sending spam, malware infection, or multiple failed login attempts, originating from your IP address or an email account on your network
that only fixed the SMTP to connect and not the IMAP.
Then “if they verify you are not blacklisted anymore after 24 hours” and you can login ok to your Comcast / Infinity webmail ok, then as i advised further update what your incoming “Server Address, Server Port & Security Policy” is so we can see if there is any obvious error messages.
