Emails very slow to load when replying

Mail
#1

After clicking “Reply” to an email that has been fully loaded in the Preview pane, a new window opens containing the email so as to be able to write a reply. It can take up to 30 seconds to load the body of the email before a reply can be written.

I have two mail accounts one Exchange one IMAP and it happens with both. It does not appear related to the body content and whether it contains objects such as images, it can be a few lines of plain text.

It is not clear what it is doing in the meantime. Is there some setting which can be changed to stop it doing whatever it is doing so as to be able to reply without having to wait?

#2

When you click on reply or forward, the message content is retrieved again from the server. If there is linked or large embedded content, it may take some time.

Maybe enabling the offline option will help, but I have my doubts about that.

For the IMAP account go to Menu > Tools > Accounts and click on the IMAP tab where you can enable offline mode. That will cache the message body and all embedded content to your computer.

For the Exchange account, right-click on the Inbox in the left-sidebar and choose Properties > Offline.

#3

I have had this problem for ages - certainly since October 2019. Support were unable to offer an help that worked.

I would be interested to see what advise they give you.

#4

Me too I have had this lagging problem for a while now, EM Client have logged in to my computer and are trying to find the problem

#5

Out of curiosity, what anti virus software are you using?

I have now moved to v.8 and still have the issue.

#6

Still have the problem of lagging, body of email in replies takes a very long time to fill in ?

#7

I have noticied this on v7 for a few months and now v8 is the same.

#8

We now have a super-quick internet connection and it is less noticeable but still annoying. On clicking “Reply” it’s normal to have to wait for around 4 or 5 seconds before being able to type a reply. The length of the delay does not seem to be related to the size of the email or the contents.

When forwarding an email if I put in the email address and click Send it will halt until it has downloaded the message before forwarding. Just occasionally it doesn’t download the message and forwards a blank email.

#9

What anti virus software are you using? When I brought this up with support, that was one of their possible theories. I am using Sophos and still have the issue in v.8.

Seems to only happen on the first email of the day.

#10

I checked all my 4 accounts and did not notice a specially annoying time lag when opening a response or forward email.
I notice though that EMC is generally slower in opening emails than Thunderbird and much slower as Windows Live Mail (which of course has other problems…).
A suggestion concerning the reply/forward time lag would be to not load the original message from the IMAP server again but use the already loaded information.