Email messages don't open

[eoshine]

When I double click to open a message in the Inbox, it launches a new window. I can tell it’s there if I click on the EM Client icon on the toolbar, but there is no preview and it cannot be accessed. I have a screenshot.

I am running Windows 10 on a PC. Please let me know if you need further info.

Thanks!
Erin

[Gary]

Is this similar to the situation faced by @Louisd in:

Invisible Windows

I’m running 8 on Windows 10 and everything was working until earlier today where I can’t write a new email, reply, forward or anything that requires me to interact with anything but the main emClient window. When I hit the new or reply button a new window appears to be generated (in the task bar I can see a 2nd eM Client window) but the window is invisible. I can click it, it doesn’t pop-up. I can see it when I mouse over but it is just a blank window (see below). I have restarted the client …

[eoshine]

My situation is similar but only happens with opening messages. I can click to compose new messages and get a pop up window without any problem.
I should have also mentioned in my original message that this issue is intermittent (seems to happen once a day and only started about a week ago) and can be fixed by closing the app and reopening. I am running version 8.1.1054.

[eoshine]

Just a thought, I have other apps with issues because of the discontinuation of Adobe flash. Could this be the source of the problem? Adobe Flash Player End of Life

[eoshine]

Not sure what if anything has changed, but this problem seems to have resolved itself. I haven’t had it happen in a couple of weeks.