When you click the Red triangle one of the Tabs in there normally shows you the error.
However if it doesn’t then try clicking the “Dropdown” arrow on the right of “Refresh” at the top and click on “Show Operations”. Then click on the “Errors” Tab and screenshot any errors in there.
Ok. Can you click on “Menu / Accounts” and go to either the “IMAP” or “POP” tab whichever you have and screenshot that so we can see what account settings you have.
IMAP and Port 143. The rest of the information looks personal or specific to my broadband provider.
I did the diagnostic test and it came back ok.
Everything was fine till about a week ago, so I don’t know what has changed. I made sure I upgraded to the latest eM Client version in case that helped, but it didnt.
Hi again. I have been trialling the imap setting 993 etc and that did not help. So went back to port 143. Still have same problem. Sometimes the mail comes across fine, but a lot of the time the wheel spins for quite a while then the red triangle appears. But there is no record of an error in the log. Speed tests are fine and no problem getting web pages up. Is there anything else to try? Or could this be something to do with version 8?
Are you running any (optional) firewalls, security programs, antivirus programs. vpns etc ?. If so try disabling to test if any of those are possibly interfering which is also common where sometimes it works and sometimes it doesn’t.
Hi, I have Norton Life Lock, which I would rather not turn off & leave my system vulnerable. I have had Norton for years now without any problems. This problem with email (only) is recent.
If you don’t want to disable Norton Life Lock (to test) you will never know if that’s the issue.
If eM Client works with Life Lock disabled, you would need to check the settings in that program to (allow eM Client) access. Or uninstall and reinstall that program and re allow access again.
Alternatively you could just boot up in (Safe Mode with Networking) to test if you have Windows, which would disable all background tasks temporarily except the basic Windows to see if something is blocking in the background.
Sometimes you need to do troubleshooting to find where the issue lies.