eM Client crashes when exporting calenders

[cyberzork]

@merinber

I am running the absolute latest versions of eM Client and Windows 11 Pro

Today, the export of the third calendar finished, and I was returned to the main E-Mail screen. After that, eM Client stopped reacting.

If I take a screenshot of that, I don’t think that would be very useful. In the past, the programs sometimes shows the result of the export in a dialog box, 49 of 49 elements were successfully exported (or something similar to that), and the program froze right there and then, i.e., I was not returned to the E-Mail screen. This does not happen intermittently, but every single time.

If you get to the end of an export and eM Client stops or freezes etc, then you might possibly have a eg: database issue or a eg: background resident program interferring with eM Client causing this. Or you might possible have a problem with the eM Client installation.

I personally don’t get crashing or freezing or non responsive exporting any IMAP Calendars with the latest eg: V10.4.4867 and Windows 11 Pro.

So try first try “closing eM Client” and running the repair on the database as per the link below.

https://forum.emclient.com/t/database-repair-not-works/101643/2

Note: Before running the repair, make a backup via “Menu / Backup” incase you need to restore for any reason. You can see when the backup is complete in Show Operations via the dropdown on the right of Refresh.

If running the repair makes no difference, then if you have any eg: optionally installed firewall / security program, or optionally installed antivirus program etc “other than what comes default with Windows 11”, try completely disabling those to test incase of interference.

If you don’t have anything like that optionally installed or you do but disabling made no difference, then suggest next “if you haven’t already tried” to uninstall eM Client and “don’t delete the database” when asked on the uninstall wizard. Then go to either the release history page or Windows Store "depending on where you originally installed eM Client from and reinstall.

Lastly if reinstalling still makes no difference, then if you have a current active paid Pro, Personal or Business version go to the VIP Support page and login and lodge a support ticket to be investigated.