Bear in mind that VIP Support do not work on weekends, so if you submitted a ticket on Friday, they probably didn’t see it till yesterday. Also, you can change the priority of your ticket. Initially it is set as low, but if it is import, increase the priority.
Until then, see if this announcement is of any use:
Otherwise, if you want assistance from users on this forum, maybe you could describe a little more about what you mean by your attempts “have met with only failure”. What did you try? What errors if any did you get?