On Wednesday I went on a website to view road closings in my area. Now I get a message that says…eMclient cant’ verify identity of “imaps.enventis.net”. You might be connecting to a server that is pretending to be “imaps.enventis.net” which could put your confidential information at risk. Would you like to connect anyway? Below that it says…Connect - Do Not Connect - Show Certificate. I am guessing I must have clicked on Connect and that is why I can’t get my emails. PLEASE HELP! Thanks, Dave.
This is a security certificate on your email provider’s server. It has some error in the details, so you will need to ask them to fix it. Once they have, you won’t see the popup again.
Can you please fix it so I can receive my emails?
You need to ask your email provider to fix it.
They said I needed to ask emclient. I have been waiting since Thursday for their Advance Support Team to call me. Is there anything specific I should be telling them?
Sorry, but that certificate is on the server, not in the application. Only your email provider can fix it.
Just take a screenshot of the popup and send it to them. They will know what to do.
Ok thank you. I will try that if I can reach them.
Hello again. My email department says that you have to correct this situation. They have provided me with this information. Server Settings: Incoming Port 143 - Outgoing Port 993 - SMTP PORT 465. And to ask them to change the server settings for the incoming and outgoing. Please change the host name to securemail25.carrier.com.
Reaching out to you again hoping you can correct this situation of not getting any emails through eMClient. As you can see in the previous email my email provider says you have to correct it. I have provided the necessary information that they gave me. Please let me know if you can resolve this as it I haven’t been able to use eMClient since June 26th. Thank you, Dave.
I have talked again and again with my email provider Consoldated Communications this time asking if they could contact you but they said they cant’ do that. So if you could please do what they are telling to ask you about changing the incoming and outgoing ports as I have already stated maybe I can finally get my email service back. I haven’t had service since June 26th.
Thank you,
Dave
On Wednesday I went on a website to view road closings in my area. Now I get a message that says…eMclient cant’ verify identity of “imaps.enventis.net”. You might be connecting to a server that is pretending to be “imaps.enventis.net” which could put your confidential information at risk. Would you like to connect anyway? Below that it says…Connect - Do Not Connect - Show Certificate. I am guessing I must have clicked on Connect and that is why I can’t get my emails. PLEASE HELP! Thanks, Dave.
I would suggest if you haven’t already, to just “delete that message you received” as it sounds suspect / suspicious to me, and then close and reopen eM Client and see if you then start receiving your mail as normal.
As if this issue is just due to some weird certificate in a strange message you received, (and was receiving ok prior), then eM Client should receive ok again “once you delete that specific message”.
I would even suggest to go online to your mail box via webmail and make sure that specific message is gone before reopening eM Client.
My email department says that you have to correct this situation. They have provided me with this information. Server Settings: Incoming Port 143 - Outgoing Port 993 - SMTP PORT 465. And to ask them to change the server settings for the incoming and outgoing. Please change the host name to securemail25.carrier.com
You shouldn’t normally need to change ports in your mail client due to one specific email issue.
However If you do want to change your IMAP and SMTP settings as you advised you do, then you go in eM Client to “Menu / Accounts” and click on your email account on the left. Then click the IMAP and SMTP tabs and change the server address & port settings. Then save settings & close & reopen eM Client.
The below are all the IMAP port settings you can use in eM Client.
SMTP
Port 587 = Force usage of SSL/TLS
Port 465 = Use SSL/TLS on special port (legacy)
IMAP
Port 993 = Use SSL/TLS on special port (legacy)
Port 143 = Use SSL/TLS if available
The two messages that keep coming up when I try to access eM Client are, Server says “Authentication failed”. The second one is, An error occurred [SMTP] SMTP server doesn’t support authentication. [SMTP] An attempt to connect to [email protected] failed. This could be caused by temporary server unavailability or in correct settings. Do you want to check the settings?..If these are the what you want me to delete I don’t know how. I can’t see any way to delete them. Maybe you could help me more with that? And as far as Me changing those Port numbers I am very hesitant to to go in and start changing things. Changing these was my internet providers idea not mine. They said I should have you do it. Can’t you just do it? My computer skills are very limited.
The two messages that keep coming up when I try to access eM Client are, Server says “Authentication failed”. The second one is, An error occurred [SMTP] SMTP server doesn’t support authentication. [SMTP] An attempt to connect to [email protected] failed. This could be caused by temporary server unavailability or in correct settings. Do you want to check the settings?..If these are the what you want me to delete I don’t know how. I can’t see any way to delete them.
Sounds like you then have the wrong mail settings and needs to be changed as i advised how to do in my previous post further up via “Menu / Accounts / IMAP & SMTP” tabs.
Changing these was my internet providers idea not mine. They said I should have you do it. Can’t you just do it? My computer skills are very limited.
If your Internet Provider says you need to change those IMAP and SMTP settings “but you are not confident to do that”, then suggest if you have a tech friend that can maybe come around to your place and help you with that.
We carn’t change the settings remotely for you, due to that requires special remote software to be installed on your computer which we don’t do. Computer technical support companies offer that type of service.
Seeing as how there is no way to delete the two messages that keep coming up I might as well try and go to Menu / Accounts and change the settings…ya can’t wreck what’s already broke. Only how do you get there? I can’t find my way to Menu / Settings. I just can’t believe this has to be so complicated!
Seeing as how there is no way to delete the two messages that keep coming up, I might as well try and go to Menu / Accounts and change the settings
As you have an IMAP account, if you can’t delete them in your eM Client Inbox, then “go online to your mailbox webmail via a browser” and login there and delete those problem messages.
Then close and reopen eM Client which then those messages will be gone in eM Client after it syncs. Might take a few seconds or so to sync. Once they are gone, then see if it receives again ok.
I can’t find my way to Menu / Settings. I just can’t believe this has to be so complicated.
To access accounts in eM Client for Windows "click the “Menu” button (right at the very top left corner) and then click “Accounts”.
If you have a Mac, click “eM Client” (on the right of the Apple logo top left corner) and then click Accounts"
Then when in accounts, “Click on your account on the left side” and then you will see the IMAP and SMTP tabs along the top to change settings.
OK I’ve typed in eM Client into Google and there is no Menu in the upper left hand corner, all that is there is eM Client. I suggest you try the same and see what you see. I’ve looked for over half an hour searching Google and can’t find anything where is says Menu in the upper left hand corner.
OK I’ve typed in eM Client into Google and there is no Menu in the upper left hand corner
You dont go to Google. “When you are in eM Client” click “Menu / Accounts” as per the below screenshot examples for Windows or Mac.
{Accessing Accounts in eM Client for Windows)
(Accessing Accounts in eM Client for Mac)
OK…here we go again. I clicked on the 3 lines, then accounts. What comes up is General-IMAP-SMTP-Diagnostics. When I click on IMAP it already says Port 993, which I can only assume is the Outing Port, I see nothing for a Incoming Port which I was instructed to set at 143. When I click on SMTP it already says Port 465. So Now What?? Today marks a full month since I have been trying to get this fixed.
The IMAP tab is where you put in the (Incoming Server address), Incoming Port and Security Policy.
The SMTP tab is where you put in the (Outgoing Server address), Outgoing Port and Security Policy.
So as you have been advised from your mailbox technical support to use the Incoming Port 143 and the Outgoing Port 465, then the below is the ports & security policies you can use with eM Client as per my previous post further up the thread…
IMAP and SMTP Ports and Security policies that can be used with eM Client
IMAP (Incoming Port) & Security Policy
Port 993 = Use SSL/TLS on special port (legacy)
Port 143 = Use SSL/TLS if available
SMTP (Outgoing Port) & Security Policy
Port 587 = Force usage of SSL/TLS
Port 465 = Use SSL/TLS on special port (legacy)
…
Also apart from the Port and Security policy, make sure you update the “mail server address” (at the top of the IMAP and SMTP tabs) “as per your mailbox technical support advised you” which was - securemail25.carrier.com
So once you have done that, save accounts and then close and reopen eM Client.
I only see 993 when I go to IMAP, no showing of Port 143, I only see 465 when I go to SMTP, no showing of Port 587. The numbers 993 and 465 were already there so I didn’t have to change them as advised my Consolidated Communications. Also the host was already securemail25.carrier.com. So I don’t get it why isn’t it fixed if that’s all I was supposed to do? When actually I didn’t have to do anything those numbers were already there. Also this message constantly keeps coming up, this is what it looks like. It’s a 4 1/2" x 2 1/2" box in the upper left hand corner
Password required for [email protected]
Please enter your username and password for [email protected]
Server says “Authentication failed”
User name: [email protected]
Password: …
Save password OK
Could this have anything to do with it?
I’m getting real tired of typing!