Hi Forum,
since yesterday i cannot receive nor send E-Mails using eM Client. There is an error msg displayed in a popup window, saying: Could not reach Update-Server within the last 14 days. And: RetrieveLicenseXml failed. What’s wrong here?
Any help and hint is highly appreciated.
Peter
Suggest to have a look at this thread that might help you
miércoles 04 marzo 2026 :: 1155hrs (UTC +0100)
Hey @
This what the error says in English:
+++++ +++++ +++++ ++++++++++ +++++ +++++ +++++
eM Client has been unable to reach the update server for the past 14 days.
Please ensure that the server is reachable from your network to continue
using the product.
The last attempt failed with the following error: RetrieveLicenseXml failed
You have access to your offline data, but online synchronization and email
sending are not working
+++++ +++++ +++++ ++++++++++ +++++ +++++ +++++
If you are certain that there is no issue with your mail server contact:
sales@emclient.com and explain the issue
The reason is given in the error message and is possibly some sort of
security check to ensure eMC is not being used illigaly
skybat
¡Buena suerte!
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