Automatic Archiving doesn't seem to work

Mail
1

Hi everyone,

I’m having problems with Automatic Archiving. I did setup it as follows:
obraz

It runs on schedule, I’m getting logs that archiving os happening:

11:27:51 Automatic Archiving: Archiving Folder: Inbox
11:27:51 Automatic Archiving: Prefetching Folder: Umowy Microsoft
11:27:51 Automatic Archiving: Archiving Folder: Sent
11:27:51 Automatic Archiving: Prefetching Folder: Umowy Microsoft
11:27:51 Automatic Archiving: Archiving Folder: Backup
11:27:51 Automatic Archiving: Prefetching Folder: Umowy Microsoft
11:27:51 Automatic Archiving: Archiving Folder: Booking
11:27:51 Automatic Archiving: Prefetching Folder: Umowy Microsoft
11:27:51 Automatic Archiving: Archiving Folder: ESET
11:27:51 Automatic Archiving: Prefetching Folder: Umowy Microsoft
11:27:51 Automatic Archiving: Archiving Folder: Pramex
11:27:51 Automatic Archiving: Prefetching Folder: Umowy Microsoft
11:27:51 Automatic Archiving: Archiving Folder: Prywatny
11:27:51 Automatic Archiving: Prefetching Folder: Umowy Microsoft
11:27:51 Automatic Archiving: Archiving Folder: Raporty doręczeń
11:27:51 Automatic Archiving: Prefetching Folder: Umowy Microsoft
11:27:51 Automatic Archiving: Archiving Folder: Saldeo
11:27:51 Automatic Archiving: Prefetching Folder: Umowy Microsoft
11:27:51 Automatic Archiving: Archiving Folder: TeamViewer
11:27:51 Automatic Archiving: Prefetching Folder: Umowy Microsoft
11:27:51 Automatic Archiving: Archiving Folder: ZAZ Victoria
11:27:51 Automatic Archiving: Prefetching Folder: Umowy Microsoft
11:27:51 Automatic Archiving: Archiving Folder: Anzena
11:27:51 Automatic Archiving: Prefetching Folder: Umowy Microsoft
11:27:51 Automatic Archiving: Archiving Folder: Auto Group Polska
11:27:51 Automatic Archiving: Prefetching Folder: Umowy Microsoft
11:27:51 Automatic Archiving: Archiving Folder: Orona Group
11:27:51 Automatic Archiving: Prefetching Folder: Umowy Microsoft
11:27:51 Automatic Archiving: Archiving Folder: 2018
11:27:51 Automatic Archiving: Prefetching Folder: Umowy Microsoft
11:27:51 Automatic Archiving: Archiving Folder: 2019
11:27:51 Automatic Archiving: Prefetching Folder: Umowy Microsoft
11:27:51 Automatic Archiving: Archiving Folder: 2020
11:27:51 Automatic Archiving: Prefetching Folder: Umowy Microsoft
11:27:51 Automatic Archiving: Archiving Folder: 2021
11:27:51 Automatic Archiving: Prefetching Folder: Umowy Microsoft
11:27:51 Automatic Archiving: Archiving Folder: 2022
11:27:51 Automatic Archiving: Prefetching Folder: Umowy Microsoft
11:27:51 Automatic Archiving: Archiving Folder: Adam
11:27:51 Automatic Archiving: Prefetching Folder: Umowy Microsoft
11:27:51 Automatic Archiving: Archiving Folder: Informatycy
11:27:51 Automatic Archiving: Prefetching Folder: Umowy Microsoft
11:27:51 Automatic Archiving: Archiving Folder: Kamil
11:27:51 Automatic Archiving: Prefetching Folder: Umowy Microsoft
11:27:51 Automatic Archiving: Archiving Folder: Klaudia
11:27:51 Automatic Archiving: Prefetching Folder: Umowy Microsoft
11:27:51 Automatic Archiving: Archiving Folder: Księgowość
11:27:51 Automatic Archiving: Prefetching Folder: Umowy Microsoft
11:27:51 Automatic Archiving: Archiving Folder: Marek
11:27:51 Automatic Archiving: Prefetching Folder: Umowy Microsoft
11:27:51 Automatic Archiving: Archiving Folder: Należności
11:27:51 Automatic Archiving: Prefetching Folder: Umowy Microsoft
11:27:51 Automatic Archiving: Archiving Folder: Patryk
11:27:51 Automatic Archiving: Prefetching Folder: Umowy Microsoft
11:27:51 Automatic Archiving: Archiving Folder: Protokoły
11:27:51 Automatic Archiving: Prefetching Folder: Umowy Microsoft
11:27:51 Automatic Archiving: Archiving Folder: Vlad
11:27:51 Automatic Archiving: Prefetching Folder: Umowy Microsoft
11:27:51 Automatic Archiving: Archiving Folder: Zbiorcze
11:27:51 Automatic Archiving: Prefetching Folder: Umowy Microsoft
11:27:51 Automatic Archiving: Archiving Folder: Jacek
11:27:51 Automatic Archiving: Prefetching Folder: Umowy Microsoft
11:27:51 Automatic Archiving: Archiving Folder: Umowy Lider Cloud
11:27:51 Automatic Archiving: Prefetching Folder: Umowy Microsoft
11:27:51 Automatic Archiving: Archiving Folder: Umowy Microsoft
11:27:51 Automatic Archiving: Prefetching Folder: Umowy Microsoft
11:27:51 Automatic Archiving: Completed

Yet, nothing really happens, no messages are moved, nothing. I did try with different “days old” values - from 1 up to 730, but the result is always the same. I did find multiple topics here on forum, regarding automatic archiving, but it seems that either OPs misunderstand how both methods of archiving work (server side vs local), or just drop the topic after a few messages, with no answer.

Can I get some help please?

2

This should help you.

See the eM Client blog on Archving your emails.

(Extract below from the above blog link)

Where does archived mail go?

Where to find archived emails?

For the automatic archive, it goes into the Local Archive folders located below your other account folders.

See the blog link for more information & video.

3

Thank you @cyberzork but I did read the blog already, as it was mentioned in multiple such topics here. I know where these archived mails are supposed to land, this article doesn’t help unfortunately. I did everything according to documentation (that’s why I’ve posted how it’s all set up on my side), program doesn’t give any errors and yet, the function doesn’t work.

Any other ideas? :frowning:

4

Do you see an Archive folder created either “under your Account folders” or in “Local folders” at the bottom left of eM Client ?

Also what email account @bla are you trying to Auto Archive ?

Lastly what version of eM Client are you running ? and do you have Windows or Mac and OS Version ?

5

Here’s my folder list - top is for server, bottom local:
obraz

As you can see there’s Archive folder on server side, so manual “Move to Archive” works flawlessly.

Also what email account @bla are you trying to Auto Archive ?

I’m sorry but I don’t understand. Can you maybe rephrase the question? Sorry for the trouble.

Lastly what version of eM Client are you running ? and do you have Windows or Mac and OS Version ?

eM Client 9.2.2157 (5b49542)
Windows 11 Pro 23H2 (22631.2715)

6

When you setup and enable Auto Archiving, “Make sure you set an Archiving Scope” as in the eM Client Blog example video screenshots below, where the eg: Gmail IMAP folder scope is set to “All Mail” which in the blog example holds all the mail in the Gmail account.

Once you have then “Enabled automatic archiving” and clicked “Apply” at the bottom, you will then soon after see the automatic archive folder appear called “Archive” below your email accounts as in the blog below example screenshots.

Now if you are not seeing the Archive folder “separately under your email accounts” like in the blog example, then i don’t know why as that is normally what happens.

(eM Client blog automatic archiving extract video screenshots)

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7

I’m back, still looking for an answer.

obraz
obraz915×820 31.2 KB

Here’s my AA configuration, all according to the blog post. emClient does ask me, every 7 days, if I want to perform AA, to which I answer YES. I can see in operations that AA checks all the folders, but despite the fact that there are messages way past 365 days mark - no messages get moved.

I don’t see “Archive” section as mentioned in blog post.

obraz

That’s my only gripe with emClient, after a few years of continuous use. Any help will be appreciated.

8

As you still have the same problem and have the auto archiving setup correct and have the latest Windows V9.2.2157 version, suggest to try uninstalling eM Client and reinstalling if you haven’t already and see if that fixes the problem. You can d/l the same version via the release history page.

Note:- When you uninstall, “don’t delete the database when asked on the uninstall wizard”. Also before uninstalling allways best to make a backup of eM Client via “Menu / Backup” incase you need to restore for any reason. You can see when the backup is complete in Show Operations via clicking the dropdown on the right of Refresh at the top left.

eM Client 9.2.2157 (5b49542)
Windows 11 Pro 23H2 (22631.2715)

Now If uninstalling and reinstalling makes no difference, suggest then if you have eM Client Pro and have an active subscription, you can login in and lodge a support ticket via the following page for VIP help - Support | Remote Assistance | License Manager | eM Client

If you have run out of your Pro support time, you can get another 1 year VIP support extension via the following page - VIP Support Extension | eM Client