Couldn’t find anything on this topic so, here goes:
Since this morning, I have two separate senders who sent me attachments by email. In both cases, their attachments were corrupt upon saving or previewing. Only when I used my web host’s webmail inbox was I able to open them/view them with no issues.
On eM Client I am noticing attachment.bin in the attachments, whereas they are not there when using web mail.
Anyone else having this issue? A possible explanation or solution? Quite frustrating to have to use another email software to open attachments.
@pulpandpixel What attachment extension format are you opening that is being corrupted in EM Client ? eg: .pdf
Ps .bin files are usually just part of the real attachments created by the senders (mail program). EM Client is just interpreting the senders email and showing you the breakdown of the attachment. Ignore the .bin files.
Ok. I don’t have have any issue opening .pdf or .png files etc in (Non Encrypted / Signed emails) in Em V8 for Windows. Check that you have the latest version of EM Client for your OS.
I only know there was an issue with corrupted .pdf files in V8 Beta (signed with an SMIME certificate). I believe that fix is in the next update. See thread below on this topic.
@pulpandpixel There is a later update version 8.0.3494.0 of Emclient for Mac which has alot of fixes. Try that new updated in the release history for Mac.
I ran some tests on this and was eventually able to open PDF files, however, an issue was as with Catalina you will need to use at least Adobe Acrobat Pro DC 19.021.20061 for macOS
Worked perfectly all the time with local installation of Nuance Power PDF for macOS
No problems with any graphic files
Of course I don’t know if you have an internet ISP issue as receiving a .BIN is only part of the attachment and often indicative of a poor internet connection and cloud link.
The whole thing is strange as I have no problems at all using Windows.
As mentioned previously, this is not isolated to PDF. I also had issues with another email with PNG. And when I check emails using webmail or my mobile, on the same internet connection, there is no issue, no bin file etc. Seems to only happen in eM Client on my desktop.
Hi pulpandpixel,
this is wel known issue with signed e-mails. I can see the smime.p7s file in attachment, so it looks like the e-mail is signed by certificate.
Look for topics related to corrupted attachments in this forum.
Someone has written here that it would be fixed in next version.