How do I get rid of this annoying message that pops up every time I start eM Client?
The dock icon is also jumping like crazy.
eM Client has been unable to contact the update server for at least 10 days. To be able to continue using this product, please ensure that the server is accessible from your network.
Last attempt resulted in the following error:
RetrieveLicenseXml failed
I purchased the licence as a one-off payment and plan to buy the Lifetime Upgrade option for the next major update if I am satisfied.
A constant licence check is therefore unnecessary.
I donât like it when apps call home unnecessarily. I think I had to allow the connection once for licence activation.
I have forbidden eM Client app any further connections to emclient.com.
How do I get rid of this message that pops up at every start without allowing the app to phone home? The dock icon is also jumping like crazy.
I update software and allow the connection when a problem occurs and before I complain. No update was available today.
I would agree lifetime-purchase software shouldnât still need to connect home every few days.
To give you some history with other software, I too went down the path of a lifetime licence for eM Client because I have been stung in the past. I once bought (very!) expensive software through work and didnât know it would dial home. With bad luck, within a couple of months, the company collapsed and then it was a matter of months before their server went offline. This meant there was no way to keep approving the use of the software. So the expensive purchase became useless within months and I felt badly burned.
I can appreciate that the company needs some way of ensuring a valid licence, that is entirely reasonable for a business model. I would much prefer that a purchase provides a code to unlock lifetime usage or, if that might be deemed too risky, that the software is authenticated by a server just once. As well as feeling much less intrusive, it can feel a lot more reassuring for customers.
âeM Client needs to periodically contact the license server to validate your license. If you have a Firewall or VPN that is blocking the connection, then eM Client will eventually be disabledâ.
âCan you see if these links open in your web browserâ:
âIf they donât open you need to configure any Firewalls or VPNâs to allow eM Client access.
âIf you can reach those web pages, but the license server still cannot be reached, then it may be that some apps turned off specific services that are requiredâ.
So if you have Windows âClick on the Windows Start button and type Services" and Open the Services option from the resultsâ.
Then âCheck that both Cryptographic services and CNG Key Isolation are running. If they arenât, start themâ.
The program attempts a license check with the License server once every 24 hours, this not only checks for updates for the program on your device, but also works as a check that the device is activated on the correct number of devices.
For business licenses it also makes features like Server Settings possible.
If the license check is not successful at least once every 14 days, the program will be turned to offline mode until it can make contact.
Unfortunately this behavior cannot be changed at this time, so weâd recommend allowing the eM Client app to connect to the eM Client license server.
We donât plan to change this behavior as it is the only way how we can reliably protect us against unauthorized use and it is well described in our terms of use and almost all the commercial apps do something similar. We use the data only for the license validation, we never send home any user data to use them commercially.
Message translation (we donât store any data here and communication is encrypted)
AI features (we currently use ChatGPT in a way that no data are logged or stored and the data are not used to further train the LLM)
And yes we are fully GDPR compliant.
In case eM Client as company stops existing (we really donât expect that) I can promise weâll release a version with no regular license check to remain working for customers with Lifetime upgrades.
