After linking to Google contacts all the address records have disappeared

Contacts
1

Over the years I’ve added address information to my regular contacts in Gmail/Google Contacts. On linking to eM Client all the address fields are blank in both locations.
Is there anything I can do to restore the lost records?

2

Do the missing eM Client Google address’s “show in Google Contacts online” when you open a contact ? as in the below John Smith example.

Or do none of your Google Contact address’s show online either.

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3

Hi, the addresses previously entered (prior to linking eM Client) have disappeared in both locations(In Google contacts online and in eM Client).

I might have the info in an exported csv somewhere but would like to understand the issue here to avoid further problems or lost data.

Thanks

4

the addresses previously entered (prior to linking eM Client) have disappeared in both locations(In Google contacts online and in eM Client.

I would then contact Google support for assistance via posting on their Gmail community forum link below. Or via phone if you have a paid Google One or paid Workspace account.

Adding your Google / Gmail account to eM Client doesn’t remove any contact information from your online account. That only just reads / shows what you already have in your online account

(Post to the Gmail help community)

https://support.google.com/mail/thread/new

I might have the info in an exported csv somewhere.

Yes if you have previously exported your Google contacts with addresses in it to a .CSV file then you can reimport them online. See the following Google support link.

(Import your contacts into Google Contacts)

You can also import .CSV files in eM Client via @Gary post in the following thread.

1 Like
5

Thanks for the comprehensive guidance. I will follow up tomorrow .