Will not send email but I can receve

Mail
2

Hi, can you please specify the issue you’ve been having?
What version of eM Client are you currently using, what mail service are you using?
Do you see any error messages from the application?

Thank you,
Paul.

3

6.0.20617.0
Use road runner and gmail
SMPT did not like our greetings and replied with service not available
 

4

Hi again, can you please try to update to this version of eM Client http://www.emclient.com/dist/v6.0.20715/setup.msi and check if the issue persists?

Thank you,
Paul.

5

still not working.

6

Are you seeing any errors? Can you please make a screenshot of the error? And post it here on the forum?

Thank you,
Paul.

7

This is common with our local ISPs, which do not use SSL on the SMTP servers; and eM Client enables SSL by default.  Go to Tools, select your account, select the SMTP tab and change Security Policy to “Don’t use secure connection”

NOTE:  YMMV for Roadrunner.  Do not do this for the Gmail account.  

8

Thank you for the suggestion, let me know if this helped the issue with the roadrunner account.

Thank you,
Paul.