Although this topic has been discussed before, I found most of the answers involved gmail accounts. I recently had to change my password for fraud & safety reasons, My phone & tablet accepted and changed with no problem however on my laptop where I use eMclient, it will not accept the new password. Nothing else has changed. The servers shown are correct. Does anyone have any ideas aside from removing the email address and then entering it again? Thanks.
Usually if you change your password in Gmail online if you are using the default OAuth 2 token with an IMAP account it should just work and you shouldn’t have to re-enter your password.
However if you are getting asked for a password, try going online to your Google account Security / Third party apps section and “remove the eM Client desktop app tokens” and then “close and reopen eM Client” and it should then prompt you to allow eM Client access to your Google account and should then work.
Now if it still asks for a password, then you might need to go to “Menu / Accounts” and remove and readd your Gmail account via the automatic account wizard as in the eM Client webpage.
Note: If you do remove and readd your account, make a manual backup first via “Menu / Backup” just incase you need to restore for any reason. You can see when the backup is complete in Show Operations via clicking the drop-down on the right of Refresh at the top left.
Thanks for your response. As I said in my post, I do not use gmail. My internet and email server is sbcglobal.net which is AT& T. I am getting asked for a password on my laptop and after trying it numerous times, clearing memory etc., it will not take the changed password. I do not use google or chrome. I use Brave and Duck-Duck-Go. Would you be so kind as to tell me what steps I could take to correct this? Thank you.
As I said in my post, I do not use gmail
Your post heading is "Will not accept password Gmail " ? so that’s why I responded with what to do for a Gmail account.
My internet and email server is sbcglobal.net which is AT&T.
As you then have an AT&T sbcglobal.net account then if it’s a POP, or IMAP account according to their website support settings, you manually need to change the password in eM Client as it doesn’t use an OAuth passwordless token.
So to manually update your new password, go to “Menu / Accounts”. Then click on your AT&T sbcglobal.net account, and “click on either the POP or IMAP tabs”. Then enter your new password. Then save accounts & close & reopen eM Client and provided you haven’t changed any incoming mail server settings that should work.
Note: They appear to need a secure key generated “for each app” that you generate in your account profile via the AT&T sbcglobal.net website. So make sure you enter that key “and not your normal email account password”.
From Googling their website and other eM Client threads, this appears to be the website to generate the secure key for the password field in eM Client.
Also if you previously specified a username and password in your SMTP tab, then you will also need to use that secure key in there as well.
Now if you have already done that and haven’t changed any POP or IMAP settings, then update what your incoming mail server address, port and security policy is so we can then see if there is any obvious settings possibly inncorrect.
Bingo! Thanks for jogging my memory! I had followed your steps until you mentioned “secure key”, it suddenly reminded me that I needed to do this as I’ve done it before. eMclient now working perfectly. Thanks again.
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