why is my server showing offline

Hello,

If your connection is working but eM Client can’t connect to the server, please check if it is not blocked by Proxy. Creating of a simple exception for eM Client should work.

If it is not that case, please send Logs (Menu > Tools > Operations) in a .txt file together with screenshot of any errors you experience to my email: markosky@emclient.com

Regards,
Russel