Why app doesn't show new emails unless opened

Mobile apps
1

Hi
Great app, any idea why the app icon doesn’t show new emails unless I open the app. I have notifications all set to yes, using Iphone 14pro.

Hope you can help

Dave A

2

Do you have Push Mail enabled in your accounts ?

Go to Settings / Account and see if the Push mail slider is enabled “inside each account”.

Also see if the app will receive push mail “when open and running in the background” as I currently “can only get the Android app version to receive push mail when open running in the background”.

Note:- If push mail is already enabled, then send that feedback to [email protected] and let them know your iPhone OS version and eM Client app version and if it receives while open running in the background.

3

Thanks for the reply, yes it was set to push, I will send an email off

All the best

Dave

4

I have this issues as well but on iOS. all the settings as far as I can see the settings are correct. i get the push notifications but the read count does not update

it only updates when the app is running in foreground

5

Might be an IOS issue, have emailed them, see what happens next

Dave