You insist there is no need for a whitelist because you don’t process spam. However, dozens of your customers disagree.
I see “Menu ->Settings ->Mail ->Privacy ->Check item Block unsafe content…
Then SAFE received email addresses will be added to the Whitelist”
But this appears to only apply to displaying content. It does not seem to prevent an address/domain from being blacklisted nor does it effect email handling at all. If I’m wrong about that please let me know.
Perhaps I can explain why this is difficult to accept.
I get a ton of spam
I have to go through and click on “Move to Junk” for dozens and perhaps hundreds of unwanted emails.
Often enough I hit “Move to Junk” when I should have selected “Delete”.
Either the email address or the entire domain gets blacklisted. I’m not sure which really.
I have no idea this has happened.
Friends and Family and other non-spam senders keep sending me emails that I never see. They get buried in the tons of spam I mentioned above and go un noticed as they are sent directly to the junk folder based on the previous inadvertent blacklisting.
Again I have no idea this has happened.
On occasion someone will ask me if I got their email on subject-x.
I didn’t and have to go into the rules and look though a very long blacklist to see if perhaps their email address or their domain is in there and remove it. I usually find several others that I don’t want in the blacklist. I have to ask them to re-send the email or accept that I won’t see what they sent.
This situation repeats over and over again. It is VERY annoying.
I have to say I love EMClient. You have done a wonderful job coding an email client that seems to check all of my boxes. Even lets me use my icloud calendar as my main calendar which is a must for me. EVEN lets me use my icloud contacts! Great job.
Too bad the software has this one glaring flaw that drives me (and others from looking through the forum) nuts! I am continuously looking for a better email client. As soon as I find one I’ll switch. Unless you and your obviously talented coder team become willing to code in a whitelist function.
Example: “Whitelist Rule: If email/domain = x, then do not send to junk folder.” users could then add their treasured email sources to that whitelist rule where x = see-list.
Is that really too much to ask?
Seems there are over 100 forum posts with the word whitelist in them.
That has nothing to do with spam. It provides protection so external content is not downloaded unless the sender is in an approved list of safe senders.
It depends on whether you choose Move to Junk > Move to Junk and Blacklist email, or Move to Junk > Move to Junk and Blacklist domain.
Why use the Blacklist to first move the message to Junk, then require a Whitelist to move it out of Junk? Just remove the address or domain from your Blacklist Rule.
Hi Gary. I see you are listed as a leader. Does that mean you are an employee or just someone who posts a lot? I was hoping an employee would read my post. In any case. Thank you for replying.
Your process of removing the address or domain from my blacklist rule" was in the list of steps I provided.
I don’t understand the reluctance to add this. There are some email addresses such as my bank or my Son for examples that I never want to go into the junk folder no matter what. I don’t see any way to accomplish this easily with this software. I suppose I could create a rule that checks the junk mail folder for a list of addresses and move it back into the inbox folder. That’s not “easy” in that way that I’m asking. It’s easy to blacklist. I’d like it to be easy to whitelist and have the whitelist take 1st priority for the handling of the email.
If I’m wrong about there not being an “easy” way. Please let me know. It’s really my only issue with the software.
For security reasons, Rules don’t apply to the Junk or Trash folders unless you apply them manually. When they run automatically, they only apply to new unread messages arriving in your Inbox.
A whitelist is only used when there is a spam detection engine, to prevent the engine from moving named senders to Junk. As eM Client doesn’t have a spam detection engine it doesn’t need a whitelist.
The only way eM Client can move a message to Junk, is if you have manually asked it should do that for a specific sender.
So the question is, why are you first specifying you want the message moved to Junk, then asking for a feature to move it out of Junk again? Just don’t ask eM Client move it to Junk to begin with.
For anyone other than Gary.
If you did not know. Clicking “Move to Junk” on an email may in fact cause future emails from that sender to automatically be sent to the junk folder.
If you find this to be the case. Here is where you can fix it.
Menu>Settings>General>Confirmations and look for “Move to Junk Action:”
There are 3 options for what happens when you “Move to Junk”.
Move to Junk
Move to Junk and blacklist email
Move to Junk and blacklist domain
After searching through the setting I found that in my case the option was set to #2.
Hope this helps someone else.
fredzo
It will only do that if you have changed the default option in Settings or in the popup below. By default eM Client will “Always Ask” and so you will see this if you just click on Move to Junk:
Clicking on Don’t ask me again then choosing an option will change the default action. You can later undo your choice in the Setting option you mentioned above.
