I have just downloaded and installed the latest version of EM client. I cannot do much when the program opens. At the top of the application is a white band across the top and I have no access to any menus. I have restarted EM Client several times with no change.
When I try and click on the white area, it selects whatever is behind it (desktop, other applications, etc.)
One thing you can try is to uninstall eM Client, making sure NOT to delete the database directory when asked. Then download and install the latest version from the Release History again. See if that makes any difference.
But you are using two monitors. I thought I had read previously that there were some issues with the eM Client interface when used on a dual monitor setup. Anyway, I can’t find the thread either, so maybe I was mistaken.
OK, I installed EM for the 3rd time. This time it started without the white section at the top…but also started in a non-full screen view. When I maximized the application. I got the white area at the top and could no longer see the menus, etc.
I went to the Microsoft page as suggested by a member here, and used solution #1 (see below).
Method 1: Change the Resolution setting.
Press Windows & I key together on your keyboard to open Windows Settings and select System.
Click Display to open display settings.
Under Resolution section, select different smaller resolution and apply it.
Now revert it back to normal resolution settings.
For now, all appears to be working. Thanks all for your help!!