I have 2 x EMClient Pro licenses installed one on each of my 2 laptops.
There is no indication of the license key used on a particular machine.
Surely I don’t have to deactivate both and then reactivate?
The license key is connected to your email address.
So all I can suggest is to go to the following lost activation key page and enter your registered email address for each one, and then send and see which activation keys you receive for each email address.
So if each of your eM Client Pro installations has a different email address setup, then you will then know which key goes with what computer it’s for when you receive the activation keys.
Hi
Both licenses are registered using the same email address and both installs are identical - my second laptop is a backup that I use when away from home…
Thanks
Please contact our support. This is a community forum.
My understanding is that to contact support you need VIP support.
I looked on your website and could not find any other support
perhaps I missed it.
As per the email that I received from you that stated that I was entitled to VIP support for my purchased license, I have asked, why is it then that on the 14/02/2024 you sent me an email stating…
eM Client:
VIP Support
is about to expire 
Dear user,
Your VIP Support is about to expire.
To unlock VIP Support and enjoy the professional assistance of our helpdesk for another year, please purchase a 1-year VIP Support extension to your license.
License holder: Geoff March
Company: —
Number of devices: 1
VIP Support expires: 2/28/2024
Total price: £9.95
No surprise then that I am confused…