Where is my Pro Support?

Trying to logon to Pro support but get this error
We were unable to log you in as this account has expired. Please extend your support on VIP Support Extension | eM Client.

email: dean_capp@hotmail.com

I have this licence
image

I checked and your VIP Support expired in November 2019.

In order to use VIP Support again, you will need to purchase another year of support using the link provided.