Very slowly receiving incoming emails

Mail
1

I use eM Client for quite some time and since a few weeks I am facing the following problem.

After opening eM client I see there are new emails. I also see always a red triangle beside my account names.

When using the refresh button (verversen) it takes a long time and many times repressing the button to receive incoming emails. The same when pressing the triangle. It still takes half an hour, an hour or sometimes more before emails start coming in.

Using all kind of other programms or internet speed is great, no problems. Even Outlook is fast.

There have been no changes with firewalls a.o. since this issue appeared.

Kind regards, Emile

2

There have been no changes with firewalls a.o. since this issue appeared.

When you say there have been no changes with firewalls, do you have any optionally installed firewall or do you just have the default firewall enabled in your Mac or Windows OS ?

Also do you have any optionally installed Antivirus programs or VPNs installed ?

Also what accounts do you have, and what are the incoming mail settings of your accounts? Eg: Server address, port and security policy.

3

Firewall for more than 6 years is AVAST.
No other firewalls
OS = Windows
No VPN’s
No optionally installed Anti Virus programs

I have just done in accounts a diagnosis on POP3 and SMTP. SMTP in 1 second OK. POP3 is not OK. eM Client did corrections and it seems that this was the problem. Run diagnosis for the second time and is now OK for both POP3 and SMTP. Emails are coming in immediately.

Thanks for you reaction/help. Hopefully this action will be sufficient…

4

Firewall for more than 6 years is AVAST

Avast has been known to sometime cause interference with eM Client where it may not receive at all. Avast also usually has an email scanning component built-in that can sometimes causes email to receive slower than normal.

So if you again have problems receiving very slow, try completely disabling Avast to test just to see if it’s related to that or not. If it then works ok with Avast disabled, try uninstalling and reinstalling Avast, or contact Avast to see how to re-configure it to work. But hopefully it keeps working ok now.

Also if it happens again (and disabling Avast makes not difference), then update what your POP incoming mail server address, port and security policy is and what mail server you are with so we can dblcheck if there is any obvious errors.