Upgraded to 10 from 9 yesterday, now getting an Outlook error message

[Jon_Delano]

Hello,

After the upgrade I started to see this error message [AirSync] Synchronization error (FolderHierarchyChanged). I am not 100% sure but it looks like it happened when I moved an email from the Trash folder to the Inbox in my Outlook mailbox, which I have been doing regularly for years using version 9.

Well, as I am typing this it happened again, so looks like it isn’t the act of moving an email, the log:

4:53:12 AM Hotmail [AirSync] MailClient.Storage.Application.OperationException: Synchronization error (FolderHierarchyChanged)
              at MailClient.Protocols.AirSync.AirSyncItemSynchronizer`2.Synchronize(IItemSynchronizeContext`1 synchronizeContext, Folder folder, CancellationToken cancellationToken)
              at MailClient.Protocols.Common.ItemSynchronizer`2.<>c__DisplayClass40_2.<EnqueueSynchronize>b__6(WorkerStatus status, CancellationToken ct)
              at MailClient.Protocols.AirSync.AirSyncGenericCommand.Execute(WorkerStatus status)
              at MailClient.Commands.Command.Process(WorkerStatus status)
             AccountId = null
             AccountName = null
             RunInPlace = False
             EnqueuedStackTrace =
                  at MailClient.Protocols.Common.ItemSynchronizer`2.<>c__DisplayClass40_0.<EnqueueSynchronize>b__0()
                  at MailClient.Protocols.Common.AccountBase.RunIfOnline(Action actionIfOnline, Action actionIfOffline)
                  at MailClient.Protocols.Common.ItemSynchronizer`2.Synchronize(Folder folder, SynchronizationPriority priority, Action`1 completed)
                  at MailClient.Storage.Application.ItemCollection`2.Synchronize(SynchronizationPriority priority, Action`1 completed, Boolean fromUI)
                  at MailClient.Storage.Application.Folder.Synchronize(SynchronizationPriority priority, Boolean fromUI)
                  at MailClient.Storage.Application.Folder.Synchronize(Boolean forced, Boolean fromUI)
                  at MailClient.Protocols.Common.FolderSynchronizer.FolderActivated(Folder folder, Boolean goingOnline)
                  at MailClient.Protocols.Common.FolderSynchronizer.GoOnlinePost()
                  at MailClient.Protocols.AirSync.AirSyncAccount.GoOnlineInt()
                  at MailClient.Protocols.Common.AccountBase.ChangeOnlineState(Boolean online, OfflineReason offlineReason)
                  at MailClient.Protocols.Common.AccountBase.GoOnline()
                  at MailClient.Protocols.Common.AccountBase.RunIfOnline(Action actionIfOnline, Action actionIfOffline)
                  at MailClient.Protocols.AirSync.AirSyncAccount.Synchronize(SynchronizationPriority priority)
                  at MailClient.Accounts.BindingAccountBase.Receive()
                  at MailClient.Accounts.AccountManager.ReceiveAllInternal(Boolean checkIncludeInGlobalOperations, Boolean fromBackgroundSync)
                  at MailClient.Accounts.AccountManager.SendAndReceiveAll(Boolean checkIncludeInGlobalOperations)
                  at MailClient.Accounts.DesktopAccountManager.timerSendAndReceive_Tick(Object sender, EventArgs e)
                  at System.Windows.Forms.Timer.TimerNativeWindow.WndProc(Message& m)
                  at System.Windows.Forms.NativeWindow.Callback(HWND hWnd, MessageId msg, WPARAM wparam, LPARAM lparam)
                  at Windows.Win32.PInvoke.DispatchMessage(MSG* lpMsg)
                  at System.Windows.Forms.Application.ComponentManager.Microsoft.Office.IMsoComponentManager.FPushMessageLoop(UIntPtr dwComponentID, msoloop uReason, Void* pvLoopData)
                  at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(msoloop reason, ApplicationContext context)
                  at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(msoloop reason, ApplicationContext context)
                  at System.Windows.Forms.Application.Run(ApplicationContext context)
                  at MailClient.Program.<>c.<Main>b__205_3()
                  at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
                  at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
                  at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
                  at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
                  at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
                  at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
                  at System.Windows.Forms.Control.WndProc(Message& m)
                  at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
                  at System.Windows.Forms.ContainerControl.WndProc(Message& m)
                  at System.Windows.Forms.Form.WndProc(Message& m)
                  at MailClient.Common.UI.Forms.BaseForm.WndProc(Message& m)
                  at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
                  at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
                  at System.Windows.Forms.NativeWindow.Callback(HWND hWnd, MessageId msg, WPARAM wparam, LPARAM lparam)
                  at Xilium.CefGlue.Interop.libcef.run_message_loop()
                  at MailClient.Program.Main(String[] args)
             GUIStatus_Exception_Reported = True

Thank you.

[Jon_Delano]

Here I am again, I moved an email from the Deleted folder (Outlook.com name) / Trash in eM Client to another folder and I’m receiving this message again.

12:52:08 AM Hotmail [AirSync] MailClient.Storage.Application.OperationException: Synchronization error (FolderHierarchyChanged)
              at MailClient.Protocols.AirSync.AirSyncItemSynchronizer`2.Synchronize(IItemSynchronizeContext`1 synchronizeContext, Folder folder, CancellationToken cancellationToken)
              at MailClient.Protocols.Common.ItemSynchronizer`2.<>c__DisplayClass40_2.<EnqueueSynchronize>b__6(WorkerStatus status, CancellationToken ct)
              at MailClient.Protocols.AirSync.AirSyncGenericCommand.Execute(WorkerStatus status)
              at MailClient.Commands.Command.Process(WorkerStatus status)
             AccountId = null
             AccountName = null
             RunInPlace = False
             EnqueuedStackTrace =
                  at MailClient.Protocols.Common.ItemSynchronizer`2.<>c__DisplayClass40_0.<EnqueueSynchronize>b__0()
                  at MailClient.Protocols.Common.AccountBase.RunIfOnline(Action actionIfOnline, Action actionIfOffline)
                  at MailClient.Protocols.Common.ItemSynchronizer`2.Synchronize(Folder folder, SynchronizationPriority priority, Action`1 completed)
                  at MailClient.Storage.Application.ItemCollection`2.Synchronize(SynchronizationPriority priority, Action`1 completed, Boolean fromUI)
                  at MailClient.Storage.Application.Folder.Synchronize(SynchronizationPriority priority, Boolean fromUI)
                  at MailClient.Protocols.Common.FolderSynchronizer.FolderActivated(Folder folder, Boolean goingOnline)
                  at MailClient.Protocols.Common.FolderSynchronizer.GoOnlinePost()
                  at MailClient.Protocols.AirSync.AirSyncAccount.GoOnlineInt()
                  at MailClient.Protocols.Common.AccountBase.ChangeOnlineState(Boolean online, OfflineReason offlineReason)
                  at MailClient.Protocols.Common.AccountBase.GoOnline()
                  at MailClient.Protocols.Common.AccountBase.RunIfOnline(Action actionIfOnline, Action actionIfOffline)
                  at MailClient.Protocols.AirSync.AirSyncAccount.Synchronize(SynchronizationPriority priority)
                  at MailClient.Accounts.BindingAccountBase.Receive()
                  at MailClient.Accounts.AccountManager.ReceiveAllInternal(Boolean checkIncludeInGlobalOperations, Boolean fromBackgroundSync)
                  at MailClient.Accounts.DesktopAccountManager.timerSendAndReceive_Tick(Object sender, EventArgs e)
                  at System.Windows.Forms.Timer.TimerNativeWindow.WndProc(Message& m)
                  at System.Windows.Forms.NativeWindow.Callback(HWND hWnd, MessageId msg, WPARAM wparam, LPARAM lparam)
                  at Windows.Win32.PInvoke.DispatchMessage(MSG* lpMsg)
                  at System.Windows.Forms.Application.ComponentManager.Microsoft.Office.IMsoComponentManager.FPushMessageLoop(UIntPtr dwComponentID, msoloop uReason, Void* pvLoopData)
                  at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(msoloop reason, ApplicationContext context)
                  at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(msoloop reason, ApplicationContext context)
                  at System.Windows.Forms.Application.Run(ApplicationContext context)
                  at MailClient.Program.<>c.<Main>b__205_3()
                  at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
                  at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
                  at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
                  at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
                  at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
                  at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
                  at System.Windows.Forms.Control.WndProc(Message& m)
                  at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
                  at System.Windows.Forms.ContainerControl.WndProc(Message& m)
                  at System.Windows.Forms.Form.WndProc(Message& m)
                  at MailClient.Common.UI.Forms.BaseForm.WndProc(Message& m)
                  at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
                  at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
                  at System.Windows.Forms.NativeWindow.Callback(HWND hWnd, MessageId msg, WPARAM wparam, LPARAM lparam)
                  at Xilium.CefGlue.Interop.libcef.run_message_loop()
                  at MailClient.Program.Main(String[] args)
             GUIStatus_Exception_Reported = True

[Gary]

Outlook error [AirSync] Synchronization error (SyncStateNotFound)

Recently, we have seen a lot of reports of Outlook calendar issues, the error usually looks like this: [AirSync] Synchronization error (SyncStateNotFound) In the log the error can also include details like Found invalid data while decoding. and Folder hierarchy changed. We are aware of this error but unfortunately had no luck replicating it yet or finding the real cause yet. The error usually means the server lost sync data for a particular device and account. That should normally happen o…

[Jon_Delano]

If you have a test build that you’d like run, I’d be happy to use it to help out.

[Jon_Delano]

I don’t know if this will help at all, I use Thunderbird on a second machine, which receives this same error. This is what it logs:

05:03:32.303 NS_ERROR_NOT_AVAILABLE
05:58:43.779
UnknownCollectionError: Unknown Collection "thunderbird/bounce-tracking-protection-exceptions"
    UnknownCollectionError resource://services-settings/RemoteSettingsClient.sys.mjs:188
    sync resource://services-settings/RemoteSettingsClient.sys.mjs:624
RemoteSettingsClient.sys.mjs:536:15
    get resource://services-settings/RemoteSettingsClient.sys.mjs:536
09:15:52.103
NS_ERROR_CONTENT_BLOCKED: Component returned failure code: 0x805e0006 (NS_ERROR_CONTENT_BLOCKED) [nsIChannel.asyncOpen]
    load resource:///modules/FaviconLoader.sys.mjs:175
    load resource:///modules/FaviconLoader.sys.mjs:564
    loadIcons resource:///modules/FaviconLoader.sys.mjs:643
    onPageShow resource:///modules/FaviconLoader.sys.mjs:677
    onPageShow resource:///actors/LinkHandlerChild.sys.mjs:66
    handleEvent resource:///actors/LinkHandlerChild.sys.mjs:166
FaviconLoader.sys.mjs:578:19
    load resource:///modules/FaviconLoader.sys.mjs:578

as it is open source perhaps keep track of their efforts might be worth something.