Upgrade to 10 from 9.2.228 doesnot work

Initial setup
1

I just bought em Client 10 upgrade. I try the update from 9.2.228. It says there is no update in the moment. I download the 10.0.3117msi. I cannot install. the setup is freezeing. What can i do?

2

If the installation didn’t work, try this:

  1. Close and uninstall eM Client, making sure NOT to delete the database folder when asked. That will ensure all your data and settings are there later.

  2. If it exists, delete the C:\Program Files (x86)\eM Client folder.

  3. Download and install the latest version from here: https://www.emclient.com/dist/latest/setup.msi

  4. Restart eM Client.