I check for an update manually today, and there’s no reaction to it (not even a “you have the latest”). Assuming that means I have the latest available, I go looking at the release history.
My version is not listed at all.
10.3.1503 (there’s also a small amount of code within parentheses, assuming licensing?). The releases go from 10.2.1712.0 to 10.3.1524.0 and one more after. I have several instances of it here, and one of the other PCs is on a different version still.
If you originally downloaded eM Client directly from the website, that can be due to eg: the version on the release history page “has been changed since V10.3.1503 came out” and the old version removed & replaced. Not all versions are permanently kept on the release history page.
Or it can be that you are possibly using the Windows Store version “which are not as up to date as the release history page”. The release history page has Offical versions & Beta versions.
So “if you did originally download eM Client directly from the website” and eM Client is not updating (where normally it will update when an official release is available), then first make a manual backup of your current version via “Menu / Backup” incase you need to restore for any reason. You can see when the backup is complete in Show Operations via clicking the dropdown on the right of Refresh. Then once backed up, “close eM Client” and then download the latest version 10.3.1567 “just officially updated” for Pc and Mac from the release history page and reinstall and should be all up to date.
However “if you are running a Windows Store version” and you want to update to the latest direct website version on the release history page, then first backup your current eM Client via “Menu / Backup”. As advised above, you can see when the backup is complete in Show Operations via clicking the dropdown on the right of Refresh. Then once backed up, uninstall that version and delete the database on the uninstall wizard. Then download the latest 10.3.1567 version via the release history page and reinstall. Next when eM Client opens, “Skip the wizard” and click “Menu / File / Restore” and restore your backup. If you have then purchased eM Client via the website, you then enter your activation key via “Menu / Help / License”.
It was directly from the site. So when a version you’re running is removed from the history at your end, it’s no longer seen as something to upgrade from? Seems unlikely.
Maybe just “one of those things”, and the new install from the release page went fine.
Thank you.
The version you had previously was i suspect an “interium version” that as i said are sometimes completely removed due to “offical support and users have found too many issues with them after release”, so then its replaced with a later version of the build. Ive seen that happen many times over the years testing eM Client and many other companies who do interium release builds.
Odd that it would flag that as “never offer an upgrade, and let the user eventually figure it out”, isn’t it? Something like that should possibly trigger updating (or at least a warning?) as soon as a newer one is available, but there must be some technical reason it’s not done that way.
The issue, as I see it, is that the interim version has been replaced by a newer one, and it was never offered as an update to move to. Limbo, as it were.
Just checked the other installation, and it was on a 10.1xx release, also not in the release list. I’d consider this a flaw, to be honest, that there’s no mechanism to “see” the version has been removed and needs to be updated to something else (even as a simple warning). That’s 2/3 licensed installs here…be checking #3 some time today.
OK, all three licensed installations updated to the latest release. Only on the original PC does “check for updates” offer the popup stating no new updates available. On the other 2, no sign the update check did anything at all. To me, this feels like a licensing issue (I’ve now asked support) where it’s seeing only the main installation as allowed to check (admin vs user?) and the other clicks just immediately fail without comment.
I don’t have access to manage the license via the license manager, it would appear, so maybe that’s just the business version of licensing? All this is concerning, since I generally keep everything updated ASAP, and assuming “no new updates” actually means that could wind up being a problem.
Spoke to support, who suggested uninstalling (leaving database) and reinstalling the latest version downloaded. That fixed it on all three systems, and they all report if an update is or isn’t available.
Best guess is some registry setting doesn’t get properly updated when installing over an older removed version was the cause. Maybe related to the not offering updates in the first place that this began with. Anyway, settled, and moving on. Thanks for the responses.
I don’t have access to manage the license via the license manager, it would appear, so maybe that’s just the business version of licensing?
Yes the License manager is only available to Business License users.
So if you have a Pro or Personal non business version and need to know anything regarding your license or anything else, go to the VIP support page and login and submit a support request.