Update to Ver 6 error

1

I’m working with a customer that upgraded to EM version 6.0.20617 today… now he is getting errors on all of his inboxes that Email: Can’t verify the identity of “mailserver" This was all working fine before the update. Any help appreciated

2

Hi Joe, can you make a screenshot of the error? What version of eM Client are you currently using and what mail service are you using?

Thank you,
Paul.

3

Hi Paul and thanks for responding.  My customer is 3 time zones away and is not available yet.  I will make a screenshot, probably in another hour or so.  As I wrote in my original post and on my open ticket his version is 6.0.20617.

He has email accounts which comes with his hosted website.

4

What hosting service is he using? Do you have a ticket open in our support system?

Thank you,
Paul.

5

Yes I have a open ticket in the support system. 
    Ticket ID: 15897

He is hosted on my reseller account at Bigscoots.com

6

Hi Joe, if you have a ticket on the pro support line, please use just the support line, my colleagues from the priority support will surely provide an answer soon.

Thank you for understanding,
Paul.